Bilingual Customer Service Representative - RemoteCanon Canada • Dieppe, Westmorland County, CA

Bilingual Customer Service Representative - Remote

Canon Canada • Dieppe, Westmorland County, CA

30+ days ago

Job type

Full-time

Remote

Job description

Employer Industry : Customer Service

Why consider this job opportunity

Comprehensive health coverage plan that includes medical, dental, and vision
Life insurance, disability, and wellness programs
Vacation, paid personal time, and sick days
Matching RRSP contribution and profit‑sharing program
Tuition assistance program for professional continuing education

100% remote work opportunity with flexible scheduling

What to Expect (Job Responsibilities)

Respond to inbound calls and emails related to client inquiries, issues, and concerns in a courteous and timely manner

Ensure issues are thoroughly investigated and determine appropriate action for resolution

Maintain accurate records and documentation of changes to account information through the CCTS database

Escalate any unresolved customer concerns to the Manager

Assist on special projects as assigned by the Manager and perform other duties as required

What is Required (Qualifications)

Customer service or call center experience

Bilingual in French and English

Exceptional customer service skills with a strong “customer first” attitude

Good organizational skills and strong time‑management techniques

Ability to work well under pressure in a fast‑paced environment

How to Stand Out (Preferred Qualifications)

Display high ethics, character, and commitment to business policies and decisions

Initiative in handling problems and ability to be a team player who supports changes

Equal Opportunity Statement

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

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Bilingual Customer Service Representative • Dieppe, Westmorland County, CA

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