front desk manager, hotel

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Work setting

• Hotel, motel, resort

Tasks

• Recruit and hire staff
• Supervise staff
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Establish work schedules

Supervision

• 3-4 people

Computer and technology knowledge

• MS Word
• Central reservation system (CRS)
• MS Excel

Security and safety

• Basic security clearance

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Experience

• 1 to less than 7 months

Other benefits

• Free parking available
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week