NOC Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity :

Rogers is seeking a  NOC Specialist, Core and Enterprise IP responsible for the Tier 3 Operations located in the epicentre of Rogers Core Networks. Reporting to the Manager of the Enterprise and Core Data NOC at the Rogers Park Brampton Campus, the main job function includes Incident Management of network events affecting Rogers customers and services.

This position requires working in a 24x7 work environment.As part of the recruitment process, successful candidates will be required to complete criminal and credit background checks.

What you will b e doing :

• Analyzing complex incidents with advanced tools and cutting-edge technology
• Developing and mapping out service level diagnostic workflows for logic in automation
• Mapping out end to end service flows for detailed triage and diagnostics at an elevated troubleshooting thought process
• Provide Tier 3 centralized operations for Rogers Core Data networks and services supporting residential and business customers 24X7X365
• Working with advanced network telemetry to build KPI use cases for effective trend analysis
• Lead incidents to resolution collaborating directly with the appropriate internal / external support groups, ensuring all customer and Network MTTR's and SLA's are met
• Engaging in continuous improvement through change and incident forums
• Monitor change control activities to ensure all planned network events are transparent as possible to the end customer
• Requires holistic understanding of the Rogers network and a strong technical capability to assess impact to services and customers
• Execute the Network Notification process to ensure communication of all Critical, Severe, or Major network customer impacting events and threats to appropriate stakeholders
• Active on disaster recovery / pre-plan implementation and tabletop exercises
• Develop and document any department procedures needed for troubleshooting

What you have :

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including :

Growth & Development Opportunities :

Wellness Programs :

Our commitment to the environment and diversity :

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule : Full time

Shift : Day

Length of Contract : Not Applicable (Regular Position) Work Location : 8200 Dixie Rd (341), Brampton, ON

Travel Requirements : Up to 10%

Background Check(s) Required : Criminal Record and Credit Check

Posting Category / Function : Technology & Information Technology

Requisition ID : 303975