Représentant(e), support technique / Product Support Representative

Représentant(e), support technique / Product Support Representative

Bell Flight is looking for an experienced technical support representative to provide comprehensive assistance to aircraft owners, operators, and maintainers worldwide. The candidate will support both external customers and internal teams, ensuring safe and efficient aircraft operation.

Team Culture

We are more than aviation experts; we are pioneers. From the sound barrier to advanced tilt‑rotor systems, Bell is shaping the future of aviation through specialized engineering.

Key Responsibilities

• Respond to and manage incoming customer calls and email inquiries with professionalism and efficiency.
• Interpret, transfer, and address customer requests using computer programs, technical publications, and other support tools.
• Adhere to department operating procedures to deliver exceptional front‑line customer service.
• Provide constructive feedback on daily operating procedures and recommend revisions to enhance department objectives and customer satisfaction.
• Work closely with various departments within Bell to ensure customers receive optimal solutions and services.
• Develop and execute inspection, maintenance, troubleshooting, repair, and overhaul functions for Bell helicopters in alignment with industry‑leading standards.
• Represent Bell Textron Canada at conferences and special events, showcasing professionalism and technical expertise.
• Build and nurture positive relationships with both internal and external customers to foster trust and long‑term collaboration.

Required Qualifications

Additional Training & Experience

Any other combination of schooling and experience deemed equivalent may be considered.

Benefits

Location and Working Conditions

Primary location : CA‑Quebec‑Mirabel. First shift, full‑time, individual contributor.

Recruiting Company

Bell Textron Inc.

Application Information

Job posting : 12 / 11 / 2025, 6 : 50 : 30 AM. Referrals increase your chances of interviewing at Bell Flight by 2×.

EEO Statement

Bell Textron Canada, Ltee, adheres to the principles of employment equity. We welcome applications from women, aboriginal peoples, visible minorities, and people with disabilities. People with disabilities may receive assistance with the screening and selection process, if they wish.

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