Product Owner, AI Agents

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

Who We're Looking For

You will create transformative experiences that bring our brands to life and solve complex problems for our customers using the latest emerging technologies—including Generative AI, Agentic AI frameworks, and multimodal AI (text, image, voice). This role is central to the Agentic AI program within the Digital & Customer Experience groups, making agentic AI journeys the top choice for our customers and front-line agents. You will drive both strategy and execution across the Rogers brands, orchestrating autonomous digital agents and ensuring ethical, impactful AI deployment.

Location

We are open to hire for our Calgary, Vancouver, Brampton, Montreal or Toronto location.

What You'll Do

• Product ownership lead for Gen AI, Agentic AI, and service capabilities across Digital platforms (websites, mobile apps, 3rd‑party platforms, A2A, & MCP) ensuring seamless integration and orchestration of AI agents.
• Define strategy & roadmap for AI‑enhanced products to improve customer experience and business outcomes.
• Lead an Agile squad of Digital professionals through ideation, design, delivery and continuous improvement.
• Plan & launch features, measure performance and continue to iterate to meet portfolio KPIs including revenue generation and optimization.
• Evolve AI experience metrics through analytics framework.
• Integrate Digital & Front‑line channels into the overall AI ecosystem, supporting multimodal and conversational commerce experiences.
• Identify, evaluate and manage digital business development required to integrate projects into Digital platforms including contact‑center platforms, 1st‑party websites, mobile apps & 3rd‑party ecosystems.
• Collaborate across teams to ensure that the plans align to the portfolio strategy & product road‑maps, to determine priority and sequence of product delivery.
• Oversight of daily Digital Operations needs such as lead issue investigation and resolution.
• Lead opportunity gathering sessions with our front‑line teams using various methodologies in‑person & virtual settings.

What You Need To Succeed

What You Bring

What’s in it for you?

Growth & Development Opportunities

Wellness Programs

Our commitment to the environment and diversity

Background Checks

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

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