Job Description
- You serve as MATT & NAT’s brand ambassador, developing and nurturing strong relationships with customers, placing high importance on brand experience and customer satisfaction :
- Warmly welcome customers in-store, answering to their queries and providing them with purchasing options based on their needs and wants.
- Assist in maintaining all visual merchandising standards and overall cleanliness and organization of the sales floor and stockroom, ensuring a welcoming, customer-friendly environment.
- Remain knowledgeable on current products, pricing, and in-store promotions, ensuring all relevant information is communicated to customers.
- Follow and achieve company and individual sales and key performance indicator (KPI) targets.
- Generate ongoing sales opportunities, implementing cross-selling strategies for suitable products.
- Process POS (point of sale) purchases, exchanges, and returns of merchandise.
- Add new customers and update current customer information in our customer database, with the objective of growing MATT & NAT’s mailing list.
- Assist with ensuring the sales floor is always adequately replenished with product and properly displayed, according to MATT & NAT standards.
- Understand and comply with company policies and procedures associated to all facets of the store.
- Assist with updating floor sets in accordance with the planograms.
- Handle any customer complaints in a patient and helpful manner, escalating any complex issues to a manager on duty.
- Perform additional related duties as needed.
Qualifications
- High school diploma.
- 1-2 years of experience in a customer service or sales role, ideally in the fashion retail environment.
- Proven track record of meeting and exceeding sales goals, an asset.
- Experience in visual merchandising, an asset.
- Proficient with Microsoft Office Suite (Excel, Word, Outlook).
- Exceptional communication skills, both written and oral, in English.
- Familiarity of the MATT & NAT brand, company values, and understanding of our vegan beliefs.
- Ability to move and / or lift boxes and fixtures throughout the store.
- Capability to stand for long periods.
- Ability to work flexible schedules including weekends and select holidays.
Additional Information
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