Team Lead, Learning & Instructional Design (Bilingual FR/EN)

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses.

Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at

SUMMARY

The Learning & Development Manager will support the development of online learning programs and delivering talent initiatives across BGIS, in Canada and US.

The incumbent is responsible for identifying needs and making recommendations on the continuous improvements for training systems and processes, following through with development and evaluation of courses

KEY DUTIES & RESPONSIBILITIES

Training Design

• Assists with the design of in-class and virtual in-class training solutions based on organizational needs using current learning methodologies.
• Designs and deploys training evaluations, monitors feedback and makes recommendations for future changes to course design.
• Partners with the business on key learning initiatives and instructor led design projects as required.

eLearning Projects

• Identifies eLearning needs and plans and manages eLearning project components, including intake process, needs assessment, storyboard and design, development, user testing and deployment.
• Leads the needs identification process for each design project including project intake process and creation of project charters.

Learning Strategies and Programs

• Prepare and implement learning strategies and programs.
• Deploy different kinds of learning methods companywide, such as coaching, job shadowing, online training and so on.
• Supports all training programs, initiatives and transitions, performing other duties, as required.

Development Plans

Monitor the success of development plans and help employees make the most of learning opportunities.

Other

• Responsible for the tuition program.
• Responsible of the Year end program, pull reports and provide stats to VP.

People Leadership

Supervise L&D Onboarding Specialist

KNOWLEDGE & SKILLS

• You have a bachelor’s degree in Human Resources, Organizational Development, Education or related field; and additional certification such as CPLP will be a bonus.
• Knowledge of Learning Management Systems and authoring tools such as Storyline 360, Rise etc.
• You are proficient in using learning management systems (LMS) and other e-learning platforms to deliver and track training program.
• Demonstrated knowledge that usually comes with 3-5 years’ experience with adult learning principles, exposure to course design and eLearning development software.
• Technology savvy with ability to build web-based training.
• Proficient in MS Office (Outlook, Word, Advanced Excel, PowerPoint)
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Attention to detail.
• Strong analytical skills.
• Team-oriented and flexible with the ability to work under pressure.
• Service driven.
• Experience in project management and budgeting.
• Bilingual, French and English, written and spoken.

Licenses and / or Professional Accreditation

Certification in training and development (., CPLP, CPTM) is a plus.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR.

Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR.

En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.