We are hiring a Bilingual Manager and Team Lead, Quality Assurance!
Reporting To :
Directorr, Quality Assurance
Full-Time / Part- Time :
Contract - 18 months
Posting Date : February 21, 2024
Closing Date : March 6, 2024
Hours of Work : 8 : 30 – 5 : 00
Grade : Office Location :
Montreal
Great location! Steps away from the main public transit station
What we offer :
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
What you will do :
Reporting to the Senior Manager, Quality Assurance, the Manager leads a team of Quality Assurance Specialists who are responsible for the post-funding and post-funding review of underwriting quality.The manager is responsible for guiding and motivating the team to meet targets and schedules while maintaining quality results.Ensure Quality Assurance reviews are conducted in a timely, efficient, and objective mannerSchedule reviews and allocate appropriate resources to meet targetsPerform “QA of QA” reviews and provide prompt feedback to team membersReview findings identified by the team to ensure accuracy and keep Sr. Management informed of any trends identifiedCompletes management reporting as requiredAssists with reviewing and responding the external auditsStays up to date with policy, product, investor, and insurer requirements.Manages the capacity of the team through efficient delegation of work and monitoring of productivity reports.Motivates team members to meet performance targets through ongoing feedback and coachingEstablishes performance and work standardsRecruits, interviews, hires, and onboards new employees as requiredProvides coaching, training, support, and development to team membersLeads team meetingsConducts annual performance reviewsThe Requirements Needed :
People management skills—coaching, feedback, development of individuals and teamsAbility to build and maintain positive relationshipsAbility to manage and resolve conflictStrong communication skills—both written and verbalStrong analytical skillsOrganizational and time management skillsPositive team player with desire and ability to mentor othersEffective problem solving and decision making skillsMust have experience / knowledge of residential underwriting practicesFully competent in working with basic pc software and working knowledge of the suite of Microsoft office productsAbility to manage pressure in an environment of high volume processing with tight turnaround timesBilingualism (French, English) required- interactions with English-speaking customers or partnersThe team you will join :
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through our mortgage broker channel and service commercial clients through our national origination team of empowered advisors.
At First National, It’s in our Nature is our rallying cry. It underlies our values, beliefs, and how we show up for each other, our clients, our partners and the community. Our nature defines who we are and guides every decision we make.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at .
We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.
FNLOQC
