desktop support analyst

CUSTOM KART INC.
Fredericton, NB, CA
$25-$27 an hour
Permanent
Full-time
  • Education : Secondary (high) school graduation certificate
  • Experience : 1 year to less than 2 years

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

Personal suitability

  • Accurate
  • Organized
  • Team player
  • Work Term : Permanent
  • Work Language : English
  • Hours : 30 to 35 hours per week
  • 30+ days ago
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