- Education : Secondary (high) school graduation certificate
- Experience : 1 year to less than 2 years
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Organized
- Team player
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 35 hours per week
desktop support analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. ...
Support Integration Analyst
We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. As a global leader we’re looking for a Support Integration Architect to drive success as part of our Integration Services team. The Support Integration Ar...
Information Technology - Senior Solution Systems Analyst, Business Support Technology
As the Senior Solution Systems Analyst, Business Support Technology, you will turn business requirements into solutions, acting as the liaison between Technology and a variety of Aritzia's Business Support departments, while playing a crucial role in creating requirements documentation, testing, dep...
Desktop Support Technician
Onsite Desktop Support Technician. Provide onsite support for hardware break-fix issues, including laptops, desktops, monitors, network cabling, and printers. Ideal candidates will possess strong troubleshooting abilities, a solid background in IT support, and certifications in. Handle basic support...
Restaurant Software Support Analyst (French/English Bilingual Restaurant Managers WANTED!)
The Support Analyst, Level 1 is primarily responsible for caring for and supporting our clients that use PAR Data Central as their daily restaurant operations system. Contribute articles to internal knowledgebase for future support requests and standardized support replies. Excellent written communi...
Principal Technical Support Specialist
As a Premium Support Engineer, you will act as a single point of contact for an assigned customer, providing technical support on the OpenText Documentum product suite. This is a Premium Support Engineer role in the OpenText Premium Support team, with a goal to provide the highest level of customer ...
IT Support Specialist
IT Support Specialist - Fast Track Your IT Skills with Us!. Are you ready to launch your IT career and dive into a fast-paced world of problem-solving? Morris Business Solutions is searching for a passionate IT Support Specialist to join our dynamic Managed Services (MSP) team. We're a fun and suppo...
Technical Analyst - Service Desk
Mindwire Systems is seeking the services of a Technical Analyst/Service Desk (Bilingual) contract position with one of our Valued Clients. The Technical Analyst will have three (3) years experience as a member of the IT service desk team where the major part of a typical workday was resolving incide...
Technical Customer Support Specialist
You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We a...
IT Support Analyst
Working with one of the top financial clients this role calls for an IT Support Analyst. Proficiency with Apple and IOS phone support. Proven experience with Windows. Hands-on experience with Microsoft Office 365 products. ...