Director, Professional Services

Description

Director, Professional Services

RBRO Solutions - Jonas Software

WHO WE ARE

RBRO Solutions is a software company that provides best of breed products to the legal and corporate legal markets. Come work with a modern agile team working with the latest and greatest technologies to ensure that we continue to innovate and remain as one of the top companies in our industry.

We are passionate about serving our customers all around the globe with the best technology possible.

Our Core Values are : Innovation, Experience, Excellence, Partnership, Balance, Integrity, Diversity, & Gratitude

WHAT TO EXPECT

Build your career with a vibrant technology company

Be challenged and work in a collaborative team environment

Look forward to a competitive salary and medical benefits

ABOUT THE ROLE

Position Summary

Th e Director, Professional Services is responsible for the strategic direction and effective delivery of all professional services including consulting, implementation services, migration, and training to RBRO’s customers.

Reporting to the President and serving as a key member of the Company’s leadership team, this position requires an ambitious, tenacious, intelligent, collaborative and strategic thinker who can deliver results, solve problems, learn the Company’s business / products, provide demonstrable, measurable support to the Company’s selling teams, and lead the Company’s internal delivery professionals through structured skills development, goals setting and delivery of effective consulting and implementation services.

In this role, the successful candidate will further establish the Company as a leading player in Professional Services by expanding our world class Professional Services practice.

S / he will come to the Company with proven skills in building customer confidence at all levels of our client organization as well as leading and delivering small, medium, and large engagements.

S / he will work closely with the Company’s Leadership Team as a trusted advisor and partner in building and executing the Company’s Professional Services business plan towards the achievement of the Department's targets and metrics.

Accountabilities & Responsibilities

Direct supervision and full management responsibility for the Company’s Professional Services Team.

Direct, manage, and continuously improve all aspects of professional services including project management, consulting, and training.

Continually look to improve departmental process and delivery of products and services to streamline communications and improve effectiveness and efficiencies where necessary

Hire, build, staff, train and motivate and retain the Company’s Professional Services team.

Manage and expand the existing Professional Services delivery capabilities both with existing and new staff and partners.

Partner with the Company’s sales organization to sell and deliver professional services

Ownership and development of the program components : including service delivery management, program governance and P&L for Professional Services.

Identify opportunities for improvement in delivery and best practices. Coordinate with Operations team to ensure best practices are captured and implemented within the Professional Services team.

Participate in the Company’s annual budgeting process and then manage Professional Services operations within the parameters of the approved annual budget.

Work with peer level executives, provide the organization with strategic insight and fully participate as an active and collegial member of the Company’s Leadership Team.

Participate in opportunities to provide blog content and other web content as well as industry speaking opportunities with clients, other staff members and partners where appropriate and based on experience / expertise.

Lead by example in ensuring RBRO’s strong commitment to customer satisfaction remains a hallmark of the professional services team.

Responsible for reviewing and responding to escalated incidents

Present on behalf of RBRO at conferences, trade shows, client engagements, etc.

ABOUT THE CANDIDATE

Qualifications & Experience

Minimum of 10 years’ experience involved in delivery of organizational resilience services in either an internal or external role.

Experience selling and managing the delivery of Professional Services closely aligned with sales and support of organizational resilience software.

Professional Services sales support and delivery leadership experience with increasing responsibility supporting the strategic and tactical needs of a sales and delivery organization with demonstrated success.

Excellent professional services delivery skills including in particular facilitation of executives through variety of engagements associated with design, launch, and enhancement of organizational resilience management programs.

Familiarity with one or more software products in the company’s space is desirable (iManage) but not necessarily required.

Ability to work and communicate in a remote environment with extensive travel.

Industry experience in Legal, Financial Services, banking and professional accounting is considered an asset.

Personal Traits

Excellent communication, interpersonal and influencing skills (internal, external and across various levels)

Demonstrated experience working cross-functionally while driving change throughout the organization

Tenacious and motivated with a willingness to learn

Trustworthy, confident, resourceful

Strong technical skills coupled with an ability to communicate well technically and to business stakeholders in consultative situations.

High level of critical and logical thinking, analysis, and reasoning to identify underlying principles, reasons, and facts

Demonstrate drive, passion and flexibility

Work well under pressure

Possess integrity and honesty

LI-VL1

Business Unit : RBRO

RBRO

Scheduled Weekly Hours :

37.5

Number of Openings Available :

Worker Type : Regular

Regular

More About Jonas Software :

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology / Laboratory Information Systems, and Product Licensing industries.

Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.

Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.

Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P / TSX 60.