Project Coordinator – Commercial & Applied HVAC

Reporting to the Inside Sales Manager, the Project Coordinator is responsible for providing support to the sales team in the region. This position will work closely with different teams including Sales Team, Project Managers, credit department, warranty department, etc. This role acts as the central hub between internal and external stakeholders, ensuring smooth communication and effective resolution of Post Sale needs. They will manage administrative aspects of the assigned projects. Also, they will manage day-to-day orders for products offered through our Business Solutions department.

What you will accomplish with us :

• Serve as the primary point of contact for the sales team for post-sale service inquiries and support.
• Create S.O. / P.O. for released equipment included in the assigned project.
• Closely follow up with procurement department and vendors to obtain accurate production and delivery schedules.
• Coordinate delivery schedules with the sales team and work with Master’s / vendor’s shipping team to ensure on-site delivery.
• Liaise with different teams (Sales, credit department, Warranty, Parts, etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect to move issues towards resolution.
• Keep customers and sales reps informed about the status of their requests.
• Track service requests and ensure timely resolution in line with Master Group policies and Customer Expectations.
• Maintain accurate records of service activities, customer interactions, and follow-ups with related teams.
• Assist in developing and improving service workflows and customer experience initiatives.
• Provide feedback to management team based on recurring service issues and inefficiencies.
• Help find solutions to after sales related problems or obtain support from teammates to resolve issues / escalations.
• Internal reporting and filling.

What You Bring to Our Team :

Willingness to learn new systems and procedures as required.

Compensation Information :

Base Salary Range : $70,000 - $80,000 annually

Supplemental Pay Types Include : Yearly bonus

Competitive Benefits : In addition to a rewarding career within our team, we offer

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