front desk manager - accommodation services
- Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience : 1 year to less than 2 years
Work setting
Hotel, motel, resort
Tasks
- Develop and implement policies and procedures for daily operations
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Prepare budgets and monitor revenues and expenses
- Implement marketing activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients / guests with special needs
- Establish work schedules
- Organize and maintain inventory
Supervision
3-4 people
Work conditions and physical capabilities
- Fast-paced environment
- Attention to detail
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Work Term : Permanent
- Work Language : English
- Hours : 32.5 hours per week
front desk manager - accommodation services
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