front desk manager - accommodation services

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Work setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Prepare budgets and monitor revenues and expenses
• Implement marketing activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Establish work schedules
• Organize and maintain inventory

Supervision

• 3-4 people

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative

Experience

• 1 year to less than 2 years
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 32.5 hours per week