Assistant Front End Team Lead - Bower Place

The Assistant Front End Team Lead plays a key supporting role in the overall success of our store by helping oversee the daily operations of the Front-End Department. This leadership position is responsible for ensuring exceptional customer service, efficient checkout operations, and a welcoming, well-organized front-of-store experience. With a strong foundation in retail service and team collaboration, the Assistant Team Lead will support and guide front-end team members in delivering legendary service to every customer.

This is a hands-on leadership role that requires a passion for people, a commitment to operational excellence, and a desire to grow within a dynamic retail environment. The Assistant Front End Team Lead will assist in planning, organizing, and executing daily front-end functions while ensuring that departmental goals—as communicated by the Front-End Team Lead and Market Manager—are consistently met or exceeded.

This role is ideal for an individual who thrives in a fast-paced, customer-focused setting and is motivated by the opportunity to lead by example, support team development, and contribute to a positive and productive work culture. With a service-driven mindset and strong attention to detail, you will help create a smooth, efficient, and friendly checkout experience that leaves a lasting impression.

Duties and Responsibilities :

Customer Service & Operations :

• Ensure effective and proper procedures for customer checkout, handling of tenders, and use of PLUs.
• Perform opening and closing procedures for cash registers.
• Assist in bagging groceries and maintaining a clean, organized front-end area.
• Memorize and utilize popular product codes (especially produce) to ensure efficient transactions.
• Answer incoming market telephone calls and assist with customer inquiries.
• Process online grocery order invoices and assist customers with pick-up orders.
• Demonstrate advanced knowledge of Sunterra’s loyalty programs (Fresh Rewards and Team Member discounts).
• Understand and assist customers with the company website, including grocery and meal ordering, and the sign-up / registration process.
• Maintain attractive and effective customer service displays using approved marketing materials.
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.

Leadership & Team Support :

Qualifications :

Build your Path at Sunterra :

Working Conditions

The seeds of Sunterra took root on the Price family farm over fifty years ago in Acme, AB. With gratitude for land that has been in their family for decades, the Price family decided to name their company after the very things that helped nourish their business - the sun and the earth - and Sunterra was born.

Join our growing Sunterra Family and be part of a team where your contributions are valued and makes the difference.