IT Service Desk Analyst

IT Service Desk Analyst

Salary Range : $67,000 - $68,000

Location : Prince George, BC

As an IT Service Desk Analyst at Drax, the purpose of this is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

KeyResponsibilities

The responsibilities of the Service Desk team include :

• Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
• Assessing and fulfilling service requests promptly.
• Identifying potential underlying problems to help determine root causes and suggest improvements.
• Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
• Proactively managing the application landscape to maintain availability, stability, and performance.
• As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.

About you

You'll possess the following skills, abilities, and

experience :

Technical Skills and Qualifications :

Work Ethic and Approach :

Additional Qualifications :

Key Accountabilities

Rewards and benefits