Talent.com
IT Service Desk Analyst
IT Service Desk AnalystDrax Group • Prince George, British Columbia, CA
IT Service Desk Analyst

IT Service Desk Analyst

Drax Group • Prince George, British Columbia, CA
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

IT Service Desk Analyst
Salary Range: $67,000 - $68,000
Location: Prince George, BC

As an IT Service Desk Analyst at Drax, the purpose of this is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

KeyResponsibilities
The responsibilities of the Service Desk team include:

  • Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
  • Assessing and fulfilling service requests promptly.
  • Identifying potential underlying problems to help determine root causes and suggest improvements.
  • Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
  • Proactively managing the application landscape to maintain availability, stability, and performance.
  • As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.

About you
You'll possess the following skills, abilities, and experience:

Technical Skills and Qualifications:

  • Proficient in desktop/laptop hardware, network configurations, and MS Office Suite.
  • Experienced with Windows 10/11 and telephony technologies (VoIP, SIP).
  • Familiar with Active Directory, Entra Admin Center (Azure), and Office 365.
  • Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies.
  • Strong interest in LAN/WAN networking and skilled in hardware installation.

Work Ethic and Approach:

  • Flexible to work outside core hours as needed.
  • Committed to a customer-first support approach.
  • Capable of clearly documenting technical concepts for customer understanding.
  • Effective team player with individual initiative.
  • Driven, detail-oriented, and skilled in managing customer expectations.

Additional Qualifications:

  • Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement.
  • Knowledge of root cause analysis is a plus.
  • Familiarity with the electricity industry is desirable.


Key Accountabilities

  • We are dedicated to providing excellent service to every customer, every time.
  • We resolve incidents promptly and update the Service Desk system regularly upon resolution.
  • We enhance service requests by following best practices and identifying improvement opportunities.
  • We identify underlying issues to determine root causes and improve services.
  • All assigned tasks are managed and completed on time.
  • We support the team through mentoring and developing junior members, aiming to enhance knowledge within the Service Delivery function.
  • We seek service improvement opportunities and collaborate with internal IT and third-party suppliers to achieve successful outcomes.
  • We provide first-line support, including: Desktop, laptop, and mobile device support
  • User management
  • Software and hardware management


Rewards and benefits

  • As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle.
Créer une alerte emploi pour cette recherche

IT Service Desk Analyst • Prince George, British Columbia, CA

Offres similaires

Full-Time Focus Group Participant - Remote

ApexFocusGroupPrince George, BC, CA
Télétravail
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Administrative Assistant admin experience needed.Adminis...Voir plus

 • Offre sponsorisée

IT Service Desk Analyst

Drax Group CanadaPrince George, Regional District of Fraser-Fort George, CA
Temps plein

Ready to be at the heart of a zero-carbon energy future?.As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services t...Voir plus

 • Offre sponsorisée

IT Service Desk Analyst

Drax GroupPrince George, Regional District of Fraser-Fort George, CA
Temps plein

The cities near Prince George, BC that boast the highest number of analyst jobs are:.The 10 cities near Prince George, BC that have the most job openings are:.The 10 most popular job searches in Pr...Voir plus

 • Offre sponsorisée

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupPrince George, BC, CA
Télétravail
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed....Voir plus

 • Offre sponsorisée

Earn Cash From Taking Surveys Online

Earn HausPrince George, BC, CA
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Voir plus

 • Offre sponsorisée

Proactive IT Service Desk Analyst Enhancing User Experience

Drax Group CanadaPrince George
Temps plein

Become an IT Service Desk Analyst dedicated to transforming customer support in a future-focused environment.Your mission is to resolve incidents while ensuring top-tier service to all users.In thi...Voir plus

 • Offre sponsorisée

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingPrince George, British Columbia
Télétravail
Temps plein
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Voir plus

 • Offre sponsorisée

Full-Time Focus Group Participant ($75- $150 per 1 hour session)

ApexFocusGroupPrince George, BC, CA
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Administrative Assistant admin experience needed.Adminis...Voir plus

 • Offre sponsorisée

Deliver Eats with Uber Eats

Uber eatsPrince George, BC, CA
Temps plein +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Voir plus

 • Offre sponsorisée

Deliver with Uber - Flexible Gig

Uber eatsPrince George, BC, CA
Temps plein +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Voir plus

 • Offre sponsorisée

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

ApexFocusGroupPrince George, BC, CA
Télétravail
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Administrative Assistant admin experience needed.Adminis...Voir plus

 • Offre sponsorisée

Sustainable IT Service Desk Analyst — Customer-First Support

Drax Group CanadaPrince George, Regional District of Fraser-Fort George, CA
Temps plein

A leading energy company in British Columbia is seeking an IT Service Desk Analyst to provide outstanding customer service.You will manage incidents, fulfill service requests, and collaborate with ...Voir plus

 • Offre sponsorisée

Deliver with Uber Eats

Uber eatsPrince George, BC, CA
Temps plein +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Voir plus

 • Offre sponsorisée

Complete Online Surveys For Cash (Up to $25/per)

Earn HausPrince George, BC, CA
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Voir plus

 • Offre sponsorisée

Telecommunication Analyst for IT Services

Northern HealthPrince George, Regional District of Fraser-Fort George, CA
Temps plein

Boost your career as a Telecommunication Analyst in a supportive IT Services department.Contribute to device management and user support while diagnosing issues and optimizing technology solutions....Voir plus

 • Offre sponsorisée

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingPrince George, British Columbia
Télétravail
Temps plein
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Voir plus

 • Offre sponsorisée

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupPrince George, BC, CA
Télétravail
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ...Voir plus

 • Offre sponsorisée

Part-Time Focus Group Participant - Dining Out

ApexFocusGroupPrince George, BC, CA
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ...Voir plus