General Manager (Shopping Centre Management)

Primaris REIT is currently hiring a dedicated and enthusiastic General Manager to join our team at our Stone Road Mall in Guelph, ON.

If you have a strategic mindset, strong leadership skills and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

As the General Manager, you are responsible for executing Primaris’ strategic vision in every aspect of the property including the financial, marketing, leasing and service divisions of the property.

The General Manager will be accountable to all tenants, customers, employees, and other stakeholders. Using your strategic, economic and interpersonal skills, you will be responsible for :

• Prepare, oversee and closely monitor the operating budget and accounts receivable
• Manage annual G&A budget
• Regularly review operating budgets and accounts receivable
• Monitor key financial measurement targets to provide analysis on accounts receivable, property expenses, property revenues, cash flows, etc.
• Ensure rent from all tenants is collected in full upon due date
• Escalate collection issues to RMs, Director, A / R, and Director, Operations for assistance
• Review opportunities for capital plan procurement synergies
• Implement and communicate the company's asset management and corporate strategic plans
• Guide and assist each department manager in the development and implementation of strategic plans for their team and division (Specialty Leasing, Operations, Property Administration)
• Provide leadership, develop, and foster relationships with tenants, suppliers, staff and co-workers to increase team cohesiveness, achieve targets, and optimize business opportunities
• Supervise, coach, and train direct reports in the areas of Operations, Maintenance, Administration, Security, Specialty Leasing, etc.

to exceed financial and service quality goals

• Mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Conduct annual performance reviews and coach direct reports accordingly
• Conduct periodic property inspection to ensure high levels of safety, cleanliness, and efficient operations
• Responsible for the hiring and onboarding processes of direct reports
• Work in partnership with Leasing in the development of merchandise plans
• Deliver on reporting requirements, communications and responses to inquiries from various internal departments including senior management
• Update existing and create (ad hoc) property reports on a regular basis (i.e., Asset Management Reports, quarterly reforecasts, etc.)
• Develop positive public relations through participation in various community programs, such as occupying board positions (in compliance with Primaris’ Board Membership policy) and engaging in community activities
• Develop, implement and execute short, mid, and long-term strategies to enhance the net operating income stream of the property
• Ensure that sound relations with all tenants, suppliers, customers, etc. are being consistently maintained
• Best practice development and implementation, analyze operational practices and recommend procedures to be implemented within the property
• Ensure quality and cost standards are being maintained and improved for all areas of operation at the property
• Other duties as assigned

Requirements :

To excel in this role, we are looking for candidates who are proactive, analytical, and experienced with budgeting. If this opportunity sounds interesting to you, you likely have the following attributes :

• Bachelor’s degree in Business Administration or related field
• BOMI courses or certifications
• Provincial Real Estate License preferred
• RPA, CPM, CSM or similar designation an asset
• Minimum 5 years’ experience in shopping centre management with progressive levels of responsibility
• Minimum 3 years experience managing & leading a team
• Extensive knowledge of and experience using an ERP system (preferably Yardi)
• Excellent Microsoft Office skills
• Ability to work well within time constraints, able to effectively prioritize in a high demand environment
• Analytically minded with ability to learn quickly and adapt to new situations as they arise
• Ability to motivate, delegate and empower effectively

How to Apply : Please email your resume to [email protected].

We appreciate all applications and will only contact those selected for an interview.

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring.

If, as a result of a disability, you require accommodation in order to apply for this role and / or participate in the recruitment process, please contact [email protected].