Virtual Care Coordinator

POSITION SUMMARY :

Join our team and make a difference! As a Virtual Care Coordinator with Elizz by SE Health, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team.

Why join our team?

Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, and exclusive perks / discounts available only to SE Health staff.

Develop yourself with SE. We have education bursaries, Tuition Assistance Programs, continuing education, training, and professional development to support your life-long learning.

You’ll benefit from our in-depth orientation and mentorship opportunities.

Manage your life. At SE, you’ll have the flexibility to manage your schedule to balance your life. You’ll be supported to meet the needs of your clients, meet your own needs, develop yourself and your career, and to be part of a team.

A DAY IN THE LIFE RESPONSIBILITIES OF THE ROLE :

• As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
• Schedule staff to ensure consistency for families and positive client and staff experiences
• Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
• Enter and maintain data in digital care records and other documentation.
• Support teams in billing, payroll, tracking and reporting related to client care.
• Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
• Participate in training to continually develop your knowledge, techniques and skills

REQUIREMENTS :

• 1+ years of experience in a customer service or similar role.
• Must reside in British Columbia.
• Adaptable and reliable self-starter who also loves working on a strong team.
• Good availability days, evenings, weekends and occasional stat holidays. Preference for candidates with broad availability across multiple days.
• Bilingual in French and English nice to have but not required.
• Excellent verbal and written communication skills, over the phone and in writing.
• Ability to prioritize and multi-task with competing priorities.
• Basic computer skills in MS Word, Excel, Outlook.
• This role is part time 15-20 hours to start with the potential to increase to full time hours. Before starting the part time hours however, there is a requirement for 3 weeks of full time training during day time hours.
• At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family;

we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing.

We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients / clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.

Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.