Customer Service and Emergency Support Specialist (Overnight) - Bilingual
Customer Service and Emergency Support Specialist (Overnight) - Bilingual
Job Locations CA-NB-Moncton ID 2024-3926 Category Customer Service / Sales
Overview
Want to let your people skills shine for $24.25 / hour? You’d rather work during the night?
We're looking for people with a desire to help others to join our overnight (10 p.m. to 7 : 00 am) team of Customer Service and Emergency Support Specialists .
In this position, you'll play an essential role in handling various types of calls. You will respond to regular telecom assistance requests and act as an intermediary contact between people in emergency situations and public safety professionals.
What we offer :
- A competitive salary of $22.75 / hour (includes bonuses of $7.25 / hour of work);
- A night premium of $1.50 / hour and a weekend premium of $0.25 / hour;
- An exceptional work environment : bright, spacious, relaxation areas, games room and more;
- Fully paid training - we take the time to support you to ensure your success;
- A comprehensive benefits package after six months' service, including : Full insurance (medical, dental and life insurance);
Significant discounts on telecommunications products and services.
Responsibilities
Your typical day :
- You will respond to directory assistance requests involving searches for residential, business and government telephone numbers in the Bell directory in Canada and the United States;
- You will handle some national and overseas long-distance calls. Your role will mainly consist of routing customers to the requested destinations according to different billings;
- Using your quick understanding and calm, empathetic attitude, you'll occasionally answer emergency calls. During these calls, you will collect the necessary information from the caller and connect him / her to the nearest public safety professionals;
- You will remain motivated to multi-t
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