Case Coordinator

Case Coordinator, Medical Assessments - Viewpoint

Status : Full Time -Permanent (in-person)

Location : North York, ON

Over the past 30 years we have become the industry leader in Canada, raising the bar with service standard excellence and delivering superior, evidence-based, defensible independent assessments. Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our brand represents the integration of many premier companies within the industry : Centric Health Medical Assessments, Lifemark Assessments, Work Able, Health Impact, IGMS, RJL Assessments and Viewpoint Medical Assessment Services. With over 300 locations across the country, we are Canada’s largest provider of independent assessment services.

As a Viewpoint  Case Coordinator you will be responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation, screening for conflict of interest and advising the appropriate parties when this arises, scheduling the service(s) with our roster of medical and paramedical assessors, booking secondary service providers when necessary (e.g. transportation, interpretation), and creating notifications consistent with our Service Level Agreements (SLAs), as well as producing the relevant directives for the assessor(s).

For this position you will require familiarity of the  Statutory Accident Benefit Schedule (SABS). This role will appeal to candidates who thrive in a complex, dynamic and multi-tasking team environment. The position benefits from a person who has a clinical background, is capable of meeting demanding timelines efficiently, ensures data accuracy and above all, shows superior customer service attributes.

Key Qualifications :

• Clinical background (preferably a registered health professional)
• Strong customer service orientation
• Strong attention to detail and firm grasp of systems
• Mature and strong work ethic
• Computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Competent verbal and written communication skills in English
• Proven organizational and multi-tasking skills
• French-English bilingualism is a significant asset

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups : Indigenous peoples, Newcomers to Canada, and Visible minorities.

Apply today! Visit us at for more information.