Administrator, Volunteer & Support Services

Administrator,Volunteer & Support Services

Location : Vancouver Hospice

Reporting to : Manager, Volunteer & SupportServices

Job status : PermanentFull-time 1.0 FTE (75 hours bi-weekly)

Compensation : $50,000 - $56,000

We wantour staff to thrive not just survive, so Canuck Place is committed to livingour values of care exceeding not just minimum wage but living wage in B.

C. Thismeans that regardless of role our entry level salary is a minimum of $25.64 perhour equivalent to $50,000 full-time annually.

JOB SUMMARY

The Administrator role will be based at theVancouver Hospice, with regular travel to Abbotsford hospice required tosupport Volunteer & Support Services (VSS) across the organization.

Reporting to the Manager, Volunteer & SupportServices, the Administrator, Volunteer & Support Services is responsiblefor the day-to-day administrative duties of the VSS Department, workingcollaboratively with the Manager, Senior Coordinator, and others to ensure theeffective organization and service delivery of Volunteer Services.

RESPONSIBILITIES

• Greets, directs, and assists volunteers, ensuring a warm andfriendly environment as the first point of contact at both volunteer officesand digitally.
• Provides administrative assistance for the day-to-dayoperations of the VSS Department including printing schedules, communicatingshift changes, filling vacant shifts, and other requests as needed.
• Responds to volunteer inbox, incoming telephone inquiries,tracks applications and assists with screening, conducting interviews, andgeneral onboarding duties.
• Creates and maintains digital volunteer files on volunteerdatabase (Better Impact)
• Ensures volunteer coverage is monitored and addressed on adaily basis. Responds to requests from within and outside of hospice forvolunteer support and coordinates where appropriate
• Assists with volunteer recognition events and activitiesincluding National Volunteer Week, education mingles, greeting cards, draws,newsletters, and reference letters.
• Works in conjunction with the Manager & SeniorCoordinator to provide support for volunteer recruitment and training sessions,including as a VSS representative at external events such as job fairs.
• Assists with attending as a VSS representative and withcoordination of volunteers at Canuck Place Children’s Hospice (CPCH) specialevents across the Lower Mainland including, but not limited to, Family BBQ,Winter Family Festival, and galas as required.
• Builds and maintains interdisciplinary relationships withCPCH team members including reception, food services, facilities, and housekeepingteams.

Communicates & collaborates regularly with. other department staffsuch as nursing, counselling, recreation therapy and others

• Provides back-up for the Volunteer Coordinator role and / orManager role, as required.
• This role will be responsible for covering additionaladministrative and onsite coverage tasks to support the VSS Team, asrequired.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent; additional education ortraining in healthcare administration, volunteer administration,administration, or related field is a plus.
• Previous experience in a non-profit and / or exposure to avolunteer environment is preferred.
• Previous experience or knowledge of healthcare or hospicesetting is an asset.

QUALIFICATIONS

What youbring to the role :

• Strong administrative support and organizational skills.
• Intermediate experience using computer software applications(MS Word, Excel, Outlook, PowerPoint, Adobe, etc.).
• High degree of discretion and maturity in handlingconfidential information and situations, including the ability to work withchildren and families sensitively.
• Ability to work collaboratively as a member of a team.
• Excellent interpersonal, written and verbal Englishcommunication skills.
• Demonstrated strong relationship building skills withindividuals at all levels.
• Ability to establish and maintain appropriate professionaland personal boundaries.
• Flexibility and ability to work in a fast paced, dynamicenvironment with multiple changing priorities and interruptions whilemaintaining a calm, professional, pleasant demeanor and attention to detail.
• Experience using a volunteer database management program(e.g. Better Impact) is an asset.
• A valid driver’s license will be an asset as this rolerequires frequent travel to both hospice sites and other off-site events &engagements.

You have :

• Highintegrity; creativity; balance, good judgment and objectivity; high vision andconceptual capabilities; are consultative and collaborative & have a senseof humor.
• Excellenttime management skills.
• Ability tobe flexible, and work with high energy, creative people.
• Ability tothrive and effectively manage priorities in a changing, ambiguous environment.

Please note :

• Evidence of Health Canada approved vaccinations must beprovided prior to your first day of work.
• Flexibility is necessary, as this position will requireoccasional weekend and evening work and travel within the Lower Mainland.

RECRUITMENT PROCESS

We understand that therecruitment process is not a one size fits all, our inclusion values andflexibility extend to your hiring experience.

Canuck Place iscommitted to providing inclusive access and accommodations throughout theapplication and selection process.

We are continuously working to improve oursystems, policies, and practices to ensure our employees, in all theirdiversity, can succeed.

Should you require accessibility accommodation throughthe recruitment process, please contact our People & Culture team atrecruitment@canuckplace.

org and we will work with you to meet your needs.

Canuck Place Children’sHospice hires on the basis of merit and is stronglycommitted to equality and diversity within its community and to a welcoming andinclusive workplace.

We especially welcome applications from Indigenouspersons, visible minority group members, persons with disabilities, people ofall sexual orientations, genders and gender identities, members of the2SLGBTQIA+ community.