IT Support - St. Jerome / St. Maurice

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, Prysmian manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution , as well as medium low voltage cables for the construction and infrastructure sectors.

We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video, and data transmission for the telecommunication sector .

We are almost 29,000 employees, across 52 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

This position is responsible for responding to hardware / software inquiries for Local System Administrators support team.

This team manages, configures and supports end user devices including but not limited to desktops, laptops, tablets, thin clients, printers, monitors, as well as troubleshoot and support Microsoft Office applications, updates to various third-party software and Endpoint security definition updates.

This position is asked to participate and, in some cases, act as a project lead on various IT projects such as applications upgrades and infrastructure refreshes.

Nature & Scope : The Local System Administrator (LSA) is responsible for installation / configuration, operation, and maintenance of systems hardware and software and related infrastructure.

This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

Specific Job Duties :

• Troubleshoot all computer related problems
• Perform daily system monitoring, verifying the availability of all hardware, server resources, systems and key processes
• Install work stations, software and peripherals
• Create, change, and delete user accounts per request
• Provide support per request from various end users. Investigate and troubleshoot issues
• Manages desktop, laptop, mobile devices, printer hardware and software inventory, including installation, refurbishment and maintenance.
• Manages hardware and software for workstations and provides user support including problem-solving technical issues. Ensures corrective actions are implemented and hardware / software are functioning for various plant Manufacturing Execution Systems solutions.
• Performs desktop system maintenance such as repair and recover from hardware or software failures, Operating System upgrades, desktop images, etc.
• Manage to quickly resolve all LSA incidents and requests and coordinate and communicate with users
• Responds to user queries, answers questions, and resolves hardware and software problems
• Implements corrective actions from remote sites or guides users through corrective action
• Works with corporate HQ staff on any new software / hardware deployments.
• Documents standardized user (internal customer) processes and procedures and "how to" documentation.
• May be required to support critical systems after hours, nights and weekends and respond to emergencies on a 24 / 7 basis.

Knowledge / Skills :

• 5+ years’ experience in system administration and computer technical support desired, 2+ years minimum.
• Good analytical and troubleshooting skills
• Ability to multi-task, prioritize and meet deadlines
• Must be highly motivated and function with little supervision
• Excellent communication skills
• Ability to adapt to current technologies and maintain technical skill levels.
• Ability to effectively communicate, both orally and in writing, including using proper grammar, spelling and punctuation (e-mail), with tact and diplomacy.
• Ability to manage conflicting priorities and customer expectations.
• Ability to use good judgment, analytical abilities and effective problem-solving skills.
• Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, paying close attention to details
• Demonstrated ability to work effectively in a fast-paced workforce
• May sometimes be required to work evenings and weekends with little advanced notice
• Self-starter

Qualifications and Education

• BS in Information Technology, MIS or related technical degree (desired but not required)
• A+, Network+, Microsoft certifications (desired but not required)
• Fluency in French and English

Experience

Experience in the analysis, installation, administration, and troubleshooting of all aspects of a client / server data network including multi-facility client / server network and system administration and support.

Experience should include IT ticketing and request systems, any relevant certifications and best practices methodologies

• Knowledge of portable technologies such as laptops, tablets, and smart phones
• Experience with enterprise class desktop software such as Windows 7 & 10, Office 2010, 2016, Endpoint Protection antivirus, remote management tools and troubleshooting, asset management and inventory, printing and call centers
• Experience with Windows active directory, corporate network infrastructure and group policies is a plus but not necessary
• Experience supporting / configuring thin-client devices such as Wyse terminals or CLI’s (desired but not required)

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