Talent.com
Mobile Mortgage Specialist Assistant
Mobile Mortgage Specialist AssistantThe Toronto-Dominion Bank (Canada) • Brampton, Ontario
Mobile Mortgage Specialist Assistant

Mobile Mortgage Specialist Assistant

The Toronto-Dominion Bank (Canada) • Brampton, Ontario
30+ days ago
Job type
  • Part-time
Job description

Description

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Details :

  • The position is part-time, minimum 15 hours, and reports to the Manager, MMS Assistants.
  • We may be able to offer additional hours of work up to 37.5 hours per week, dependent on business volumes.
  • Work volumes are received directly from your associated MMS during scheduled hours.
  • The MMS Assistant position is primarily remote, working from your home office or a specific TD location.
  • Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants.

KEY ACCOUNTABILITIES :

CUSTOMER

  • Maximize support in relation to credit administration
  • Maintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary
  • Gather client documentation after initial MMS customer meeting and process credit application
  • Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments
  • Support customer journey through deal process while responding to any mortgage suite details product / policy for clarification
  • SHAREHOLDER

  • Ensure all supporting documentation is received and validated, according to internal processes and / or business / industry regulation, to provide complete and accurate information for credit requests
  • Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets
  • Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time
  • Partner with administrative support groups to facilitate the end-to-end credit decision process
  • Support the achievement of business objectives by supporting sales goals
  • Understand and apply bank and business channel operating policies and procedures
  • Contribute to business objectives for Operational Excellence and support process improvement opportunities
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Be knowledgeable of and comply with Bank Code of Conduct
  • Be knowledgeable to full mortgage suite of products and services
  • EMPLOYEE / TEAM

  • Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
  • Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
  • Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions
  • Participate in team meetings, employee surveys, action planning, and training sessions
  • Contribute to the success of the team by willingly assisting others in the completion of assigned duties
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for your business area / function and the bank, both internally and / or externally
  • BREADTH & DEPTH

  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows RESL procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange / clarify product / process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Reports to a Manager or above
  • The ideal candidate will :

  • Minimum 1 year working in a client facing and / or administrative role
  • Have mortgage / credit lending experience
  • Have superior computer / technology skills
  • Have superior proficiency with MS Office suite, including Word, Excel and PowerPoint
  • Be highly organized and a self-starter, able to work independently and multi-tasking in a fast-paced, competitive market
  • Demonstrate excellent time-management skills, and be able to meet / exceed timelines and SLA expectations from a customer as well as business-partner perspective
  • Demonstrate high-level accuracy and attention to detail
  • Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills
  • Be willing to work variable hours, including evenings and weekends
  • Preferred candidates will be bilingual (English / French), or would have other language skills
  • #LI-MMS

    Who We Are :

    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

    TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

    Additional Information :

    We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

    Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

    Colleague Development

    If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

    Training & Onboarding

    We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

    Interview Process

    We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

    We look forward to hearing from you!

    Language Requirement (Quebec only) :

    Sans Objet

    Create a job alert for this search

    Mobile Mortgage Specialist Assistant • Brampton, Ontario

    Similar jobs
    Case Specialist (1-year contract) - IDC Worldsource Insurance Network Inc.

    Case Specialist (1-year contract) - IDC Worldsource Insurance Network Inc.

    IDC Worldsource Insurance Network Inc. • mississauga, on, ca
    Full-time
    The key role of the New Business Case Specialist is to provide support and to communicate with the Advisors of IDC WIN with the objective of facilitating the settlement of all new business in the m...Show more
    Last updated: 24 days ago • Promoted
    Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

    Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

    Apex Focus Group Inc. • Bolton, ON, Canada
    Remote
    Full-time +1
    Job Title : Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850 / Week). Our company is seeking individuals to part...Show more
    Last updated: 30+ days ago • Promoted
    Rent Payments & Revenue Specialist

    Rent Payments & Revenue Specialist

    SmartCentres IP Inc. • Vaughan
    Full-time
    A real estate management company in York Region is seeking a Revenue Associate to provide accurate banking and tenant payment recording. Key responsibilities include daily bank deposits, reconciliat...Show more
    Last updated: 4 days ago • Promoted
    Bilingual Collections Specialist

    Bilingual Collections Specialist

    Vaco by Highspring • King City, Ontario, CA
    Full-time
    Ongoing stewardship of a dedicated segment of customer accounts.Achieving a high-volume of communication and attempted communication over a combination of inbound and outbound telephone calls.Assis...Show more
    Last updated: 11 days ago • Promoted
    Corporate & Real Estate Legal Assistant

    Corporate & Real Estate Legal Assistant

    Blaney McMurtry LLP • mississauga, on, ca
    Full-time +1
    CORPORATE AND REAL ESTATE LEGAL ASSISTANT.Why work at Blaney McMurtry LLP?.For more than seventy years, we have helped clients overcome challenges and seize opportunities through our continuing com...Show more
    Last updated: 15 days ago • Promoted
    Shopper - Delivery Driver (Car Required)

    Shopper - Delivery Driver (Car Required)

    Instacart Shoppers • nobleton, ON, CA
    Part-time
    Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop. Instacart’s platform helps people ...Show more
    Last updated: 12 days ago • Promoted
    Insurance Broker | Legal Expense Insurance Specialist

    Insurance Broker | Legal Expense Insurance Specialist

    Ai Insurance Organization Inc. • Oakville
    Full-time
    Insurance Broker | Legal Expense Insurance Specialist.Insurance Broker | Legal Expense Insurance Specialist.Insurance Broker | Legal Expense Insurance Specialist. Be among the first 25 applicants.In...Show more
    Last updated: 23 days ago • Promoted
    Operations Specialist - Global Cash Management

    Operations Specialist - Global Cash Management

    TEKsystems • Bradford West Gwillimbury, Ontario, Canada
    Full-time +2
    TEKsystems client, a major Big 5 Bank here in Canada, is currently looking to hire an Operations Specialist to join their Global Cash Management team in downtown Toronto! E.USD, GBP, EUR, and exper...Show more
    Last updated: 1 day ago • Promoted
    Part-Time Focus Group Participant - Automobiles

    Part-Time Focus Group Participant - Automobiles

    ApexFocusGroup • Vaughan
    Full-time +1
    Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Customer Service Representative Agent experience needed....Show more
    Last updated: 30+ days ago • Promoted
    Wealth Management Assistant (Hybrid)

    Wealth Management Assistant (Hybrid)

    Banque Nationale du Canada • Oakville
    Full-time
    A leading financial institution in Oakville is seeking a Wealth Associate to support investment advisors and provide exceptional customer service. The role involves managing financial transactions, ...Show more
    Last updated: 23 days ago • Promoted
    Mobile Mortgage Specialist

    Mobile Mortgage Specialist

    TD Securities • Vaughan
    Full-time
    Work Location : Thornhill, Ontario, Canada.Line Of Business : Personal & Commercial Banking.CAD (commission based earnings). TD Canada Trust is TD's customer-focused personal and small business bankin...Show more
    Last updated: 23 days ago • Promoted
    Residential Mortgage Specialist-Ontario (Hybrid)

    Residential Mortgage Specialist-Ontario (Hybrid)

    National Bank • Oakville
    Full-time +2
    Advisory services, Mortgage products .Aurora, Burlington, Hamilton, Kitchener, London, Markham, Moncton, Newmarket, North York, Oakville, Ottawa, Richmond Hill, Scarborough, Toronto, Windsor .Pleas...Show more
    Last updated: 30+ days ago
    Sales Representative - 60k / Year - Remote

    Sales Representative - 60k / Year - Remote

    Spade Recruiting • King, Ontario
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 15 days ago • Promoted
    Responsible Gambling Analyst

    Responsible Gambling Analyst

    BET99 • burlington, ON, ca
    Full-time
    Job Overview BET99 is Canadas Premiere Online Sportsbook and Casino.Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, e...Show more
    Last updated: 1 day ago • Promoted
    Mobile Mortgage Advisor - Flexible, Client-First & Growth

    Mobile Mortgage Advisor - Flexible, Client-First & Growth

    Canadian Imperial Bank of Commerce • Vaughan
    Full-time
    A major financial institution in Vaughan is seeking an individual for a client engagement and business development role.Responsibilities include connecting with clients to provide personalized mort...Show more
    Last updated: 23 days ago • Promoted
    Mortgage Agent Level 2

    Mortgage Agent Level 2

    Pineapple • Oakville
    Full-time
    NYSE : PAPL) is a leading Canadian mortgage technology and brokerage firm revolutionizing home financing experiences for brokers, lenders, and clients. Our innovative platform utilizes advanced analy...Show more
    Last updated: 14 days ago • Promoted
    Collections Specialist - 6 Month Contract

    Collections Specialist - 6 Month Contract

    Ritchie Bros. Group • Mississauga
    Full-time +1
    A leading auction marketplace company is seeking a Collections Account Manager for a 6-month contract in Mississauga.The role involves managing collections on various accounts, improving processes,...Show more
    Last updated: 23 days ago • Promoted
    Digital Experience Specialist - Mortgage Professionals Canada

    Digital Experience Specialist - Mortgage Professionals Canada

    Mortgage Professionals Canada • burlington, on, ca
    Full-time
    Mortgage Professionals Canada (MPC) is the national association representing Canada’s mortgage broker channel.With more than 15,000 members across every province, our membership includes mortgage b...Show more
    Last updated: 16 days ago • Promoted