Bilingual (English/French) Customer Service Claims Specialist

• Work from Home-anywhere in Canada.
• Monday to Friday, 9am to 5pm EST (40 hrs).

• Check in /communicate with customers to help resolve their claim/issues.
• Address and close open claims efficiently and in a time sensitive manner.
• Accurately and efficiently record required data in claims database.
• Build trust with retailers and consumers by resolving issues in a timely manner.

• Bilingual-French & English.
• Comfort/experience with Outlook and Excel would be beneficial.
• Great communicator who’s proficient in problem solving.
• Willingness to learn.
• Performance driven.
• Resourceful
• Ability to adapt quickly with great time management skills.
• Organized to meet deadlines & work well under pressure.
• Empathetic & patient with a passion for helping people.
• Amazing attention to detail.
• Thriving in a fast-paced fun environment and can put yourself in the customers shoes.

• Company events.
• Dental care.
• Extended health care.
• Life insurance.
• Paid time off.
• Profit sharing.
• Store discount.
• Vision care.
• Work from home.

• 8 hour shift.
• Monday to Friday.

• Secondary School (preferred).

• Call center: 1 year (preferred).
• Customer service: 1 year (preferred).

• French (required).

Phoenix A.M.D. International Inc., a privately held company, is one of North America’s leading value-added home furnishings protection and service specialists, with an unparalleled reputation for customer service and support. Since its’ inception in 1991, Phoenix has been providing customers with the highest quality home furnishing warranty programs with the greatest perceived value and realistic expectations. They also provide fully bilingual customer service, using the most advanced computer technology. As one of North America’s leading providers of lifestyle protection programs and services, supported by our exceptional vendor partners, such as Teflon™, Phoenix A.M.D. International consistently and passionately innovates the future and sets the trend for all other suppliers and companies to follow.