customer service supervisor - retail

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers

Supervision

• 3-4 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Handling heavy loads
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Client focus
• Excellent oral communication
• Organized
• Reliability
• Team player
• Dependability
• Excellent written communication
• Ability to multitask
• Work Term : Permanent
• Work Language : English
• Hours : 35 to 40 hours per week