Why consider this job opportunity
- Salary up to $21.49 / hr, plus performance-based incentives
- Opportunity for career advancement and growth within the organization
- Work-from-home convenience with a flexible night shift schedule
- Comprehensive benefits including medical, dental, and vision insurance
- Paid training and mentorship programs to support your career journey
- Inclusive company culture with networking opportunities and wellness programs
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guideResolve technical issues related to hardware, software, and client productsTrack, document, and retrieve information in databasesMaintain broad knowledge of client products, such as smartphones and computersDeliver exceptional customer experiences with a positive attitudeWhat is Required (Qualifications)
Minimum 1 year of customer service experienceHigh school diploma or GEDAbility to work an evening or overnight scheduleStrong problem-solving skills with the ability to ask probing questionsProficiency in fast-paced multi-tasking and strong computer navigation skillsHow to Stand Out (Preferred Qualifications)
Technical support experience preferredEagerness to learn new technologiesA quiet, distraction-free environment to work from at homeFamiliarity with iOS and / or MacOS or comparable technology#wfh #CustomerService #TechSupport #CareerGrowth #InclusiveWorkplace
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