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- Dispatch Operator - Joseph Brant Hospital.
- Dispatch Operator - Joseph Brant Hospital.Paladin Security • Burlington, Ontario
- Dispatch Operator - Joseph Brant Hospital.

- Dispatch Operator - Joseph Brant Hospital.

Paladin Security • Burlington, Ontario
20 days ago
Job type
  • Full-time
Job description

Overview

Job Skills / Requirements

External Closing date : January 2nd, 2025

Description :

  • Assist the Supervisor and / or Team Lead with incident and complaint investigations.
  • Assist with audits and documentation management as requested by the Supervisor, Team Lead, and / or the Hospital.
  • Communicate any concerns / issues with Supervisor or Team Lead.
  • Communicate information to Clients and Security team members using telecommunications systems and equipment.

Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.

  • Provide customer service to Hospital Staff, Security Staff, and General Public.
  • Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
  • Dispatch all service calls to the appropriate responder(s) as per the established procedures.
  • Direct back-up support units, as needed, to incidents and calls for service.
  • Complete detailed documentation and reports of activities as called into the Security Department.
  • Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
  • Interacts with Police, the Fire Department, and EMS.
  • Updates and maintains the Security Incident database.
  • Perform other duties as assigned.

    • Qualifications :

  • Strong reading, writing, and verbal communication skills

    • Proficiency with MS Office suite, Outlook, Word, Excel, Etc.

  • The ability to type a minimum of 50 WPM with no errors
  • Ability to learn and adapt to new software / applications
  • A working knowledge of the Occupational Health & Safety Act

    • Knowledge of Trespass to Property Act

  • Commitment to professionalism and excellence in customer service
  • Ability to function effectively in a fast-paced and stressful environment
  • Ability to process large call volumes and exercise sound and accurate decisions
  • Legally authorized to work in Canada

    • Minimum Requirements

  • Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience
  • Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
  • Vulnerable Sector Check
  • First Aid CPR C

    • Why choose Paladin?

  • Opportunities for training and professional development
  • Competitive salary and benefits package.
  • Free Uniforms
  • Security license reimbursement
  • Dry cleaning & hemming / tailoring allowance
  • Additional perks
  • Work today, get paid today—daily pay available

    • Education Requirements (All)

    High School Diploma / GED

    Certification Requirements (All)

    Standard First Aid, CPR Level C

    Use of Force

    Proof of immunizations for TB, MMR, Varicella

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    Dispatch Operator Joseph Brant Hospital • Burlington, Ontario

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