Customer Support ManagerLone Wolf Real Estate Technologies Inc • Cambridge, ON, CA
Customer Support Manager
Lone Wolf Real Estate Technologies Inc • Cambridge, ON, CA
30+ days ago
Job type
- Full-time
- Remote
Job descriptionCreate high performance environment for team members Manage all aspects of direct staff (onboarding, performance, merit, warnings), development and recruitment Coaching direct reports through one on ones to meet their personal and professional goals Analyzing and interpreting call center reports, managing resources to meet team KPIs Maintain a good professional relationship with cross departmental such as Customer Success, Professional Services, and Product Proactively communicate trends and internal and external pain points based on data analysis Evaluating processes for continuous improvement and coordinating for betterment of the process Manage escalations from internal and external sources Proactively communicate key challenges, priorities, staff changes or requirements to your leader in a timely manner
Skills & Requirements
- 5-10 years’ experience in Customer Support is required
- 3 years; experience as a team lead or Sr. Customer Support Representative
- Experience with Salesforce or a similar ticketing system preferred
- Post graduate education is preferred but not required
- Experience in working in a SaaS type company is preferred but not required
- Previous experience managing a downline with multiple Team Leads and multiple products preferred
- Advanced analytical skills
- Advanced coaching, development and listening skills
Create a job alert for this search
Customer Support Manager • Cambridge, ON, CA
Similar jobs
ExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care.Our platform turns messy, unstructured hospital referral packets into clear clinical in...Show more
CitiXsys, its channel partners, and end customers.This role oversees pre- and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation.I...Show more
Meld is a fast growing startup looking to add developer support for customers who use our API driven platform for managing their crypto related integrations.
We're focused on helping money move on c...Show more
We are currently looking for an.Oracle Fusion Oracle Order Management Consultant.Oracle Fusion Order Management Consultant.
Atom adding value through your ability to think outside of the box while p...Show more
FBA Reimbursements & Fee Audit Lead.Reporting to Head of Supply Chain.Global Amazon Business | Nine Figure Revenue | High Autonomy.
I am working with a nine figure ecommerce business that is heavily...Show more
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more.
Since our inception in 2000, we’ve seen remarkable growth...Show more
ServiceNow Administrator – Mid / L2–L3.Location : Mississauga, On and Vancouver, BC.Owns configuration, platform stability, and enhancement support across multiple ServiceNow modules.Administer user...Show more
Student Support Counsellor - Lodging Program for Students Who Are Blind.Provincial and Demonstration Schools Branch.Temporary Fixed-Term Position (Available Immediately to June 2026).Indicates the ...Show more
Looking for US Citizen / GC / Canadian Citizen only.Strong experience with SAP Signavio Suite (Process Manager, Collaboration Hub, Process Governance, Process Insights, Process Intelligence).Experi...Show more
On this project you will be providing frontline customer service and support for internet, home phone and TV customers.You will be answering questions and resolving issues related to billing.In add...Show more
Applicant Portal : ## Job Details : Client Success Manager| | Client Success Manager || | || | What you will be doing Client Success Management (45%) : Liaise with clients on a regular schedu...Show more
Are you an experienced Product Manager looking to build the future of AI-driven healthcare?.B2B SaaS solutions for healthcare providers and payers.
In this role, you will operate in an.AI to transfo...Show more
Restaurant Supply has paved a path into becoming the top provider of top-quality kitchen equipment and materials for many foodservice giants in the hospitality industry.
Our primary mission is to co...Show more
The Sr Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and operational excellence.
This position focuses on troubleshooting complex issues and con...Show more
Our client is an AI-enhanced Intelligent Spend Management platform for mid-market organizations.They are looking for an experienced engineering leader to manage and scale their.This team sits at th...Show more
Are you ready to make an impact at a fast-growing company that’s transforming the future of work? Mosaic is on a mission to revolutionize how companies manage their people through the power of AI.R...Show more
Remote | Full-Time (1099 Contractor) | ET Hours.In the past 12 months, we've helped aspiring acquisition entrepreneurs close over $130M in acquisitions through helping them find profitable comp...Show more
CyberClan provides enterprise security, and human response to small and midsize enterprises and channel partners through comprehensive risk assessment services, 24 / 7 / 365 managed detection and respo...Show more
Customer Support Specialist
ExaCare AI • cambridge, on, ca
Full-time
Last updated: 30+ days ago • Promoted
Consulting Manager - CitiXsys - iVend Retail
CitiXsys - iVend Retail • kitchener, on, ca
Full-time
Last updated: 10 days ago • Promoted
Solutions Engineer - Meld
Meld • guelph, on, ca
Full-time
Last updated: 1 day ago • Promoted
Oracle Fusion Order Management Consultant - guelph
Atom • guelph, on, ca
Full-time
Last updated: 30+ days ago • Promoted
FBA Reimbursements & Fee Audit Lead - Zazu Digital Talent
Zazu Digital Talent • guelph, on, ca
Full-time
Last updated: 1 day ago • Promoted
Service Project Manager II Part-Time - guelph
Global Impex USA • guelph, on, ca
Full-time +1
Last updated: 30+ days ago • Promoted
Software Engineering Consultant - guelph
E-Solutions • guelph, on, ca
Full-time
Last updated: 22 days ago • Promoted
Student Support Counsellor (# PDSB26-018)
Provincial and Demonstration Schools Branch • Brantford, Ontario, Canada
Full-time +1
Last updated: 12 days ago • Promoted
SAP Signavio - guelph
Connexions • guelph, on, ca
Full-time
Last updated: 1 day ago • Promoted
Bilingual Associate Customer Support - Tech Mahindra Business Process Services
Tech Mahindra Business Process Services • kitchener, on, ca
Full-time
Last updated: 1 day ago • Promoted
Client Success Manager
The Kynetec Group • Guelph
Full-time +1
Last updated: 21 days ago • Promoted
Product Manager (B2B SaaS / Healthcare AI) - guelph
Ubie • guelph, on, ca
Full-time
Last updated: 22 days ago • Promoted
Leader of the Corporate Account Coordinators & to the Customer Service Manager
s.t.o.p. Restaurant Supply • Kitchener, ON, CA
Full-time
Quick Apply
Last updated: 30+ days ago
Google Cloud - VMware Support - guelph
Enterprise Solutions Inc. • guelph, on, ca
Full-time
Last updated: 1 day ago • Promoted
Engineering Manager (Purchasing Workflows) - Resonaite
Resonaite • cambridge, on, ca
Full-time +1
Last updated: 5 days ago • Promoted
Customer Onboarding Specialist - SaaS Startup - cambridge
Mosaic • cambridge, on, ca
Full-time
Last updated: 1 day ago • Promoted
Customer Success Associate
SMB Deal Hunter • kitchener, on, ca
Full-time
Last updated: 1 day ago • Promoted
Client Engagement Manager - guelph
CyberClan • guelph, on, ca
Full-time +1
Last updated: 30+ days ago • Promoted