Quality Specialist (Warranty and After Sales)

Position : Quality Specialist (Warranty and After Sales) Location : Concord, Ontario (On-site) Job Type : PermanentWe are looking for Quality Specialist (Warranty and After Sales) for a great manufacturing client located in Concord, Ontario area.

Reporting to the General Manager, the Quality Specialist (Warranty and After Sales) will have the responsibility of managing after-sales support and assistance to customers, working in collaboration with the Customer Service Team in resolving customer complaints, offering technical support, determining appropriate remedies to address product issues and defects, and coordinating on-site field services.

The ideal candidate is a strong, professional communicator, customer focused, detail oriented, and a strong team member.

Responsibilities : - Represent the organization as a point of contact for special projects, providing guidance to ensure customer satisfaction and quality claim resolution- Review project details for overall understanding of scope of work prior to and on receipt of key orders- Work in conjunction with Order Engineering to review the processing of orders for key accounts and select projects- Monitor the production of key projects throughout the process and conduct routine inspections to ensure products meet quality specifications- Be part of a team that will contain or reject product not in compliance with quality standards- Document and report deficiencies to the management team, managing cases through standard digital tracking databases (Thrive)- Contribute to enhancing quality standards- Work in conjunction with the Operations Team to deploy quality assurance strategies- Build a deep understanding of the full manufacturing process cycle, from incoming raw material to packaging and delivery standards- Plan and conduct on-site inspections and consultations with audiences including distributors, sales representatives, contractors, and architects- Perform other duties as requiredRequirements : - Post-secondary degree in a related field, e.

g. Manufacturing engineering- 3+ years' experience in quality control and / or warranty / after-sales administration for a technical / mechanical / architectural product preferred- Must be able to read and understand architectural drawings and product templates- Excellent verbal and written communication skills;

this role will involve extensive communications with external customers- Experience working in metal fabrication or the door & hardware industry an asset- Quality assurance training or certifications including TQM, Six Sigma, ISO 9001, etc.

Strong documentation, reporting and computer skills including Microsoft Office and ERP systems- High degree of accuracy and attention to detail- Be personally accountable for the quality of work performed- Strong ability to follow-through with tasks to ensure successful on-time completion- Demonstrated ability to think critically, troubleshoot and react quickly to changing situations and adjust to changing priorities- Possess a valid driver's license and ability to travel occasionally to the U.

S.- Flexibility to work on Afternoon shifts occasionally for special key projectsTo apply, please send your resume to Vanessa Tran at vanessa.

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