Late-Stage Operations Manager

Application Deadline :

05 / 02 / 2024

Address :

VIRTUAL59 - HomeRes - ON - BMO

Late Stage Collections is looking for a experienced Team Lead, a self starter with strong coaching skills, who excels at motivating high performing teams.

Supports assigned senior manager in executing strategic priorities for the business / group.

• Gathers and integrates information to promote the effective and profitable operation of the group.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Identifies skill & knowledge gaps and performance improvement opportunities for associates and specialists on the team.
• Provides senior level administrative and operational support within a large, diverse team including one or more senior managers.
• Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and / or streamlined reporting.
• Resolves escalated issues.
• Leads the execution of programs.
• Provides input into the planning and implementation of programs.
• Monitors and tracks performance, and addresses any issues
• Consults with the business to assess performance gaps and business knowledge requirements and proposes solutions that optimally fit and deliver business outcomes.
• Builds effective relationships with internal / external stakeholders.
• Provides subject matter expertise and advice related to assigned strategic initiatives and act as relationship management for assigned initiatives.
• Analyzes data and information to provide insights and recommendations.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders
• Identifies internal and / or external emerging issues, trends and needs to inform business strategies and decisions
• Provides input to the development of the program strategy and contributes to and continually improves principles, process and tools.
• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Technical proficiency gained through education and / or business experience.
• Verbal & written communication skills
• Collaboration & team skills.
• Analytical and problem solving skills
• Influence skills
• Data driven decision making
• Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
• Knowledge of federal, state / provincial and local laws pertaining to Consumer Collections and functional area
• Knowledge of BMO products and services
• Previous experience in late stage collections
• Knowledge of competitive marketplace and trends in product offerings.

Grade : Job Category :

Job Category :

Individual Contributor / Collaborateur

We're here to help

At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people.

By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.