MCASPHALT | Logistics Customer Service Agent

MCASPHALT | Logistics Customer Service Agent

Company : MCASPHALT LOGISTICS - CORPORATE

Location : Oshawa

Country : Canada

Type of Contract : Regular / Permanent

Publication Date : Jan 12, 2026

Job Information

Job Title : Logistics Customer Service Agent

Status : Full-time Position

Expected Start date : As soon as possible

Reporting to : Operations Manager

Salary Bracket : 25$ to 30$ Hourly

Works hours : 40 hours a week

Position summary

The role of the Logistics Customer Service Agent is to help maintain the day-to-day operation and administrative duties associated with the Dispatch Center. This role will interact directly with our customers both internal and external, record and screen all incoming orders, use the dispatch computer and software programs for accurate data entry, and record keeping. This position is also required to complete all US border documentation.

Duties and responsibilities

• Maintain updated knowledge of all company products and services to provide adequate education to customers.
• Field incomingbra phone calls, emails and respond to customers, record orders, and provide routine information to customers to generate interest in new products and connect customers with Regional Sales Manager when required.
• Performs operating sequences to enter all incoming orders into dispatch software.
• Assists dispatch in checking if all products are available at the time of the order by verification with load source.
• Complete all US inter-jurisdictional paperwork.
• Verification of contract pricing across multiple platforms.
• Finalizing of completed orders to begin the billing process.
• Collect and record customer feedback and information and share with appropriate departments.
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e‑mail and database software in performing work assignments.
• May perform additional tasks, as required by the Operations Manager.

Required qualifications

The MCA Advantage (Some of the perks of working with us!)

We are an ESSENTIAL service, we know it's a bold statement, but we really are! Working at McAsphalt will provide you stability in a growing industry.

mentions of safety, vision and values and training & pay for new hires are also part of the offer.

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We have growth OPPORTUNITIES coast‑to‑coast. We support employees’ children’s education and offer assistance programs. We provide industry leading benefits, pension plans, and encourage aları l healthy lifestyle.

These are just a few reasons to apply for dirigida job opportunity at McAsphalt.

Interested candidates are asked to apply immediately by responding directly to this job posting to send a copy of your resume and cover letter for this position.

McAsphalt Industries offers competitive wages, a comprehensive benefits plan, and opportunities for growth and development.

Do not forget to visit our website to learn more about our company at www.mcasphalt.com

We thank all applicants for their interest, however, only candidates selected for interviews will be contacted.

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