Customer Service Representative

Overview

Company Description Altum Health is a department within the University Health Network with over 300 employees across several sites (Ajax, Barrie, Brampton, Cambridge, Hamilton, Mississauga, Oakville, Oshawa, Toronto, Scarborough, and Vaughan). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers. Altum Health is committed to providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

Job Details

Union : Non-Union

Number of Vacancies : 1

New or Replacement Position : Replacement

Site : Brampton

Department : Altum Health

Reports to : Site Manager

Salary Range : $23.13 - $28.92 per hour (To commensurate with experience and consistent with UHN compensation policy)

Hours : 37.5 Hours Per Week

Shifts : Monday - Friday

Status : Temporary Full-time (4-month contract with potential to extend)

Closing Date : February 10, 2026

Role : Altum Health is seeking a Customer Service Representative (CSR) to support our team of clinicians and administrative professionals at our Brampton clinic. The CSR performs multiple and individual product / service support activities in adherence to established policies, procedures, guidelines, schedules and formats.

Principal Responsibilities

• Performing customer service responsibilities
• Assisting with client and product specific coordination and administration responsibilities to ensure individual product lines are operating in an efficient and effective manner
• Providing clerical support services
• Performing other duties consistent with the job classification as required

Qualifications

Additional Information

Why join UHN?

In addition to working alongside skilled healthcare professionals, UHN offers a broad range of benefits, programs and perks designed to support employees across their careers.

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants; however, only those selected for an interview will be contacted. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. A Criminal Record Check may be required of the successful candidate. If any information provided is misleading, inaccurate or incorrect, UHN reserves the right to discontinue consideration. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

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