Program Desk Attendant - SMR (2026)

POSITION SUMMARY

The Program Desk Attendant supports the mission-driven work of the YMCA of the Rockies – Snow Mountain Ranch, which serves approximately 50,000 guests annually. This position is responsible for providing exceptional customer service to guests and members at the Programs Office, assisting with program information, activity sign‑ups, and enhancing the overall guest experience.

OUR CULTURE

We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission‑based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS

• Use computer and phone systems to assist guests in signing up for activities, sell merchandise, check out equipment, and run daily reports.
• Communicate with all guests in a mature, professional, and courteous manner.
• Handle cash accurately, make change, and balance cash boxes.
• Stock merchandise and maintain cleanliness and organization of the Sweet Memorial Program Building.
• Facilitate family programs as needed.
• Remain flexible and positive in a fast‑paced work environment.
• Predict, prevent, identify, and respond appropriately to safety issues.
• Participate in daily cleaning of program buildings as assigned.
• Perform other duties as assigned, including assisting in other departments when needed.

REQUIREMENTS / QUALIFICATIONS

GENERAL YMCA OF THE ROCKIES REQUIREMENTS

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

ENVIRONMENTAL SUSTAINABILITY COLLABORATION

Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.

ADDITIONAL INFORMATION

YMCA of the Rockies is a Praesidium‑accredited organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https : / / www.praesidiuminc.com /

Note : Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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