NOC Technician

Our client is hiring a NOC Technician to join their team here in Ottawa . The primary responsibility will be to provide support to their network environment by monitoring the network and taking action on anomalies that arise.

Responsibilities

• Ensure network security, updates, and monitoring, including fault prevention, hardware support, and maintenance coordination.
• Lead troubleshooting efforts and escalate incidents effectively for prompt resolution.
• Manage incident ticketing accurately to facilitate communication among teams.
• Assist in researching, selecting vendors, and implementing new network services.
• Mentor team members, identify automation opportunities, and collaborate on procedural improvements.

Qualifications

• Degree in Telecommunication, Computer Science, Electronics, or Electrical Engineering preferred.
• Proficiency in GSM & LTE networks, routers, and shared server technologies.
• Preferred certifications : CCNA and CCNP.
• Familiarity with ITILv3 and / or ITILv4 frameworks.
• Expertise in switching, routing, Unix / Linux Administration, and technical troubleshooting.
• Extensive experience supporting IT infrastructure in complex environments.
• Proven track record in incident management and resolution.
• Adaptability to high-pressure situations and complex technical issue resolution.
• Exceptional English communication skills for clear conveyance of complex information.
• Strong time management and organizational abilities for multitasking in dynamic environments.

If this sounds like the right opportunity for you, please apply online.

You can also email Jesse Zulak directly at

MacDonald Search Group is committed to diversity in hiring and more information on our EDI policy can be found on our website.

Thank you for your interest in the role but only qualified candidates will be contacted.