General Manager

Job Description

Job Description

Embark on a rewarding journey with our client, a renowned provider of premium tools and machinery for woodworking enthusiasts across Canada. Operating seamlessly through both an e-commerce platform and a physical store, our client is dedicated to delivering top-quality products and outstanding service to cater to the diverse needs of professional and hobbyist woodworkers.

As the General Manager, you will play a central role in ensuring operational efficiency, overseeing the seamless functioning of both online and brick-and-mortar operations. Your responsibilities will encompass various aspects of business operations, CRM / ERP, ecommerce, marketing, sales and sales coaching, P&L, inventory management and contributing significantly to the growth and success of this dynamic organization.

What you will be doing :

• Direct day-to-day operations, covering retail / customer service, procurement, inventory management and sales.
• Lead and nurture a high-performing team, providing guidance, training, and support while ensuring accountability.
• Identify and implement strategies for process improvement to enhance operational efficiency, reduce costs, and elevate quality.
• Manage relationships with suppliers, negotiate contracts, and ensure adherence to quality standards.
• Develop and manage the operations budget, diligently tracking expenses and optimizing costs.
• Oversee inventory management, merchandise displays, and store layouts.
• Leverage ERP / CRM / POS tools to manage customer interactions and enhance relationships.
• Support marketing initiatives, including promotions, sales events, and dynamic social media campaigns.
• Monitor and manage e-commerce operations, overseeing order processing and returns.
• Uphold store cleanliness, organization, and safety standards.

What you bring to the organization :

What you will receive :