Security Services Manager - Woodbine Mohawk Park

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world‑leader in horse‑racing — and also among the most exciting and diverse entertainment facilities on the globe.

JOB SUMMARY

This role is responsible for the day-to-day security racing operation, administration and supervision of the security team ensuring the protection of Woodbine Mohawk Park assets and the safety of its guests and employees. The Security Manager will maintain staff development, awareness, implementation, and compliance of the security programs, relevant policies, and procedures. The Security Manager reports directly to the Sr. Manager, Physical Security.

KEY RESPONSIBILITIES

Duties and Responsibilities

• Manages Security Live Racing operations at Mohawk Park
• Develops and implements detailed plans and recommends policies regarding program specific requirements
• Manages and motivates subordinates, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
• Manages the day-to-day operation of all assigned staff including special events, assigning and reviewing of work, authorizing vacation and time off requests.
• Monitors, evaluates, and documents staff performance and recommends disciplinary action when necessary.
• Works directly with the Sr. Manager, Physical Security on developing standards for the Mohawk Park Security team through various security systems, a large diverse contingent of in‑house security staff and / or various contract firms / services.
• Develop standards, work plans, policies, and procedures to safeguard assets, including the transportation of funds in all areas of the facility, employees, and property.
• Implementation of cost-effective solutions consistent with the objectives of the department.
• Acts as a security representative in association with law enforcement and emergency services personnel. Assist law enforcement agencies with investigations and Integrity / Investigations Personnel.
• Ensures emergency plans and procedures are created, developed, implemented, and maintained.
• Develop strong relationships with other department managers and outside agencies.
• Provides advice, consultation and support to employees, other departments within Mohawk Park, on policies and procedures, and health and safety issues that pertain to security.
• Manage the recruitment program on selection and training of new hires
• Leads, motivates, coaches, and develops security staff (both supervisory and guard force), by developing their interpersonal and guest service skills through conflict resolution, problem solving and communication.
• Drives staff strategically to achieve objectives through knowledge, influence, and collaboration.
• Conduct monthly 1 on 1 meetings with direct reports as well as complete thorough yearly evaluations.
• Ensure that Fire Safety procedures and Occupational Health and Safety regulations are followed by subordinates.
• Manage the security portion of Special Events. Requesting additional manpower and equipment as required.
• Review Performance Management cases to ensure consistent response before meetings are held.
• Attend and oversee Step 1 Grievances.
• Complete Budgetary reviews to identify and explain variances.

Other Duties

JOB SPECIFICATIONS

Knowledge and Skills

A dynamic leader with experience in management, regulatory or enforcement environments, in a unionized environment.

Experience developing investigative strategies and conducting investigations of a complex / sensitive nature.

Experience leading change management initiatives : being adaptable and responsive to changes in service demands and emerging issues.

Experience implementing effective compliance and enforcement strategies, building enforcement partnerships, supporting stakeholder involvement, and performance measurement.

Experience leading a team of staff to achieve corporate and department objectives by encouraging teamwork, innovation, participation, and staff development.

Demonstrated commitment to guest service principles.

Highly developed interpersonal, human relations, written and oral communication, conflict resolution, project management, analytical, problem solving, and interpersonal skills.

High-level risk awareness and risk management. This position provides functional guidance in the areas of personnel security, physical security, life safety systems, information security, threat and risk assessment and business continuity planning.

Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels.

Sound judgment and decision‑making skills, with a 'hands on', problem‑solving approach, able to remain calm under pressure and take control of incidents.

Proficient in the use of and knowledge of computer systems (e.g. Word, Excel, Access Control, and Video Management Systems).

Solid working knowledge of AGCO regulations, Woodbine Entertainment Policies and Procedures, Occupational Health and Safety, Fire Safety, Liquor License Act, Trespass to Property Act, Criminal Code, other related provincial statutes.

Demonstrated ability to interpret and apply the provisions of applicable Federal, Provincial, Municipal statutes, including the Occupational Health & Safety Act, the Ontario Human Rights Code and AGCO regulations.

Demonstrated ability to upgrade knowledge through courses, training, and professional development opportunities.

Education and Experience

Post‑secondary education in law or law enforcement, public administration, business administration management, or an approved equivalent combination of education, certification / accreditation, and / or relevant experience.

Security Certification from ASIS (PSP, CPP, or PCI) is an asset.

Minimum of 3-5 years of experience in a Security Management role.

Required Licenses and Certifications

Working Conditions

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.

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