About TCS :
Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years.
Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries.
The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India.
TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Skills and Responsibilities :
- Performs professional level work.
- Performs work that is complex and varied in nature.
- Defines and discerns key aspects of a problem and develops an integrated solution within a broad technical and business context of significant impact.
- May provide guidance / training to more junior staff. Strong capabilities in gathering, analyzing and defining efficient processes as well as excellent troubleshooting abilities and methodology.
- Excellent written and verbal communications.
- Ability to convey technical issues and material to non-technical people (end-users).
- Minimal supervision and work may be done without established procedures.
Roles and Responsibilities :
- Provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems. Including general, Call Center, production and manufacturing based systems.
- Provide technical support and guidance through Tier 2 and Tier 3 issues.
- Responsible for documenting and managing the incident according to incident management processes and procedures
- Monitor and facilitate incident resolution for core business applications
- Participate in and / or manage small to medium size projects
- Assist other sites with projects and / or issues
- Install, move, add, and / or change hardware and software
Participates in the testing and evaluation of new hardware and software
- Complies with work requirements related to attendance and notice of absence, general conduct and following work direction
- Provides guidance, training and direction to junior staff.
- Some travel may be required. This will require some flexibility with work schedule depending on business needs and uptime requirements.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).
Should you require accommodations during the recruitment and selection process, please inform Human Resource
Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period.
We invite you to continue to apply for other opportunities that match your profile.
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