SaaS Technical Support Specialist - E-Commerce

A tech-driven company in Canada is seeking a Technical Customer Care Specialist to provide expert support for e-commerce merchants using their app. The ideal candidate will have over 3 years of customer support experience, particularly in SaaS or e-commerce environments. You will be instrumental in enhancing customer satisfaction through clear communication and problem-solving. This role offers an opportunity to work closely with product and engineering teams, contributing to product improvements and support operations.

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