Front Desk Agent

Job Description

Job Description

Salary :

Are you a people-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Join our team as a Front Desk Agent and be the friendly face that welcomes and assists our guests, ensuring a memorable and enjoyable experience.

Summary

Under the direction of the Front Office Manager / Rooms Division Manager, the Front Desk Agent will be responsible for ensuring our guests receive the highest level of guest service, and hotel standards are met and maintained at all times. The Front Desk Agent must be professional, energetic, passionate and customer-focused. This position must have outstanding customer service as they are the first people guests are greeted by, so kindness is key!

Essential Duties and Responsibilities

• Warmly greets and assists all guests
• Check guests in and out of the hotel; answer inquiries; arrange guest transportation.
• Ensure all Hotel standards for Front Desk Agents are being met and exceeded.
• Count and verify cash, shift activity, keys, gift certificates, etc., with departing shift.
• Print updated in-house, arrival, departure, and room status reports.
• Check telephone interfaces throughout the shift; check all unresolved departures.
• Review service requests for arrivals; complete welcome calls.
• Refer all inquiries to the appropriate individuals or departments across the organization.
• Take and record telephone calls, emails, or written messages for in-house guests.
• Observe and report any security issues.
• Respond to clients complaints in a timely and professional manner
• Administer and manage inbound / outbound mail, including priority post, packages, courier services, and other correspondence.
• Upsell additional facilities and services, when appropriate
• Arrange transportation for guests, if needed
• Perform other duties as assigned.

Education, Qualification and Requirements

Work Environment

Hours of Work

The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit a resume.All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and / or other background checks. This position will remain open until a suitable candidate is found. We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.