Account Manager

This role is for a travel tech company that focuses on delivering software solutions designed to streamline and automate various aspects of travel management - their vision is to become the market leader for multi-day travel technology.

So far they've enabled successful tourism / luxury experience companies to grow with their product including Rocky Mountaineer, Rhino Africa Safaris, Viking Cruises, Swain Destinations, and Audley Travel to name a few!

In this role, you would be managing and expanding relationships with both strategic and non-strategic customers with a focus on client satisfaction and retention - you would be a key player in growing the business and directly impacting the bottom-line through identifying growth opportunities within your accounts.

Responsibilities :

• Account Strategy Execution : Implement and refine account management strategies focused on customer retention and expansion.
• Contractual Negotiation : Lead the negotiation and conclusion of contracts, working in tandem with implementation team, product development teams, and the management team to ensure terms that are favorable and align with company objectives.
• Customer Engagement : Develop and maintain strong, ongoing relationships with both strategic and non-strategic customers to ensure sustained satisfaction and growth.
• Upsell and Cross-Sell : Proactively identify and pursue additional sales opportunities within existing accounts, expanding our footprint and driving increased value for both the customer and our company.
• Feedback Loop Management : Establish and manage a structured process for gathering, analyzing, and acting on customer feedback to drive product enhancements and service improvements.
• Partner Coordination : Collaborate with Solution Partners for integrated customer solutions and support, optimizing the customer experience and leveraging partnership opportunities.

Requirements :

• Proven track record as an Account Manager or related role within customer success or sales.
• Strong ability to foster long-term relationships and effectively manage customer accounts.
• Experience in identifying and capitalizing on upsell and cross-sell opportunities.
• Excellent communication, negotiation, and interpersonal skills, with the ability to address customer needs effectively.
• Aptitude for feedback collection, analysis, and implementation of improvements.
• Proficiency in coordinating with partners for integrated solutions.
• Familiarity with CRM systems and sales metrics.
• Bachelor’s degree in Business Administration, Sales, or a related field.

The following skills, experience and / or qualifications are highly desirable :

• Formalized sales training
• Work experience with a professional consulting organization
• Salesforce.com experience and certifications
12 days ago