Guest Service Manager Valet Full-Time

As an active member of the Guest ServicesManagement Team the Valet Parking Manager takes responsibility forthe oversight and effectiveness of guest service colleagueperformance and the continual enhancement and improvement ofoperations relative to the Door Operations including specificallyValet Parking as well as supporting Guest Services asneeded.

Reporting to the Director of Front Officeand / or Director of Rooms responsibilities and essential jobfunctions include but are not limited to thefollowing :

• Liaise with guests patronscolleagues and vendors strengthening relationships with departmentheads while ensuring the provision of superior service levels forall amenities and services offered.
• Oversee theoperation and lead the processes of the Door Operations inclusiveof scheduling (including Door Valet Parking Concierge and BellServices as they relate to inter departmental coordination) incompliance with budgetary guidelines ensuring proper staffing atall times
• Work cohesively in collaboration withthe Housekeeping and Facilities Management to ensure a smooth andproblem free experience for all guests colleagues and patronsrelative to the preventative maintenance and upkeep of theDoor / Parking public and back of houseareas.
• Ensure compliance regarding allCorporate / Hotel Operating Guidelines LQA Hotel / Departmental ServiceStandards including all Safety Rules & Regulations relativeto vehicle operation through routine inspection taking correctiveaction accordingly.
• Ensure that all requiredreports and data are accurate and submitted on time to relevanthotel offices recommending and implementing changes asnecessary.
• Perform regular inspections andreviews of Doors and designated parking areas ensuring that allquality standards are being maintained initiating and coordinatingany corrective action immediately.
• Participatein all regular and operational meetings initiating actionaccordingly.
• Review guest feedback handle guestand patron opportunities and take / review correctiveaction.
• Formulate actionplans aimed at preventing repeat occurrences ensuring closure andfollowup with guests patrons and colleaguesinvolved.
• Ensure a warm andgenuine service experience from arrival to departure for allpatrons and guests.
• Maintain departmentalinformation folders with uptodate information as pertinent as apart of the hotels ongoing communicationprogram.
• Coordinate communicate monitor andplan for daily house activity and guest requirements inter andintra departmentally as required to ensure the successful executionof operations at the Doors including ValetParking.
• Develop monitorand administer departmental training cycles programs modules workflow processes and service blueprints ensuring compliance withpolicies and procedures within all areas ofresponsibility.
• Perform aspects of humanresources and training functions including recruitment selectionprofessional development recognition coaching training processobservation performance counseling performance review andtermination of colleagues within thedepartment.
• Identify quality improvement trendsimplement quality initiatives and effectively communicate issues tothe Guest Services Manager making appropriate recommendations toincrease patron / guest satisfaction and bottom line profitgeneration.
• Read and respond to all emailcorrespondence as necessary accommodating guest requestsexpediently and courteously followingup as necessary to ensurecompletion of requests within twenty four (24 hours) fromreceipt.
• Manage projects and any otherreasonable duties as required by the Director of Front Officeand / or Director ofRooms.

Qualifications :

• Minimum 2 yearsin a supervisory role within the Front Office / Guest Services orFront Door / Valet Parking Operations.
• Planningand Organizing Parking arrangements for Conventions CorporateMeetings and Gala Functions and asset.
• Highlyorganized career and result oriented with the ability to beflexible with weekends / evenings days off assignment and additionalduties.
• Excellent verbal and writtencommunication skills in the English language required multilingualis an asset.
• Ability to build strongrelationships with key departmental heads and colleagues interactand influence others at all levels of theorganization.
• Pleasant and outgoing personalitywith excellent interpersonal skills
• Computerproficiency not limited to : Microsoft Office Suite including OperaCloud is an asset.
• Proven competency in thearea of organization and communicationskills.
• Previous knowledge of a unionizedenvironment is a must.
• Professional manneroutgoing personality and ability to work on owninitiative.
• Valid Drivers License with noinfractions and ability to provide a clear Drivers Abstract of thelast 3years.

RemoteWork : EmploymentType :

EmploymentType : Fulltime

Fulltime