technical support agent

Education

• College / CEGEP

Work setting

• Private company, corporation or industry

Tasks

• Report on the performance of computer systems and networks
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Excellent written communication
• Initiative
• Team player
• Ability to multitask
• Time management

Experience

• 7 months to less than 1 year

Health benefits

• Dental plan
• Disability benefits
• Paramedical services coverage
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 35 hours per week