AI Support Specialist Team Lead

BrainBox AI utilizes self-adapted artificial intelligence technology to proactively optimize the energy consumption of one of the largest climate change contributors : Buildings.

Our AI engine supports a self-operating building that requires no human intervention. Using deep learning, cloud-based computing, and our proprietary process, our solution autonomously optimizes existing Heating, Ventilation, and Air Conditioning (HVAC) control systems for maximum impact on energy consumption.

An exciting opportunity awaits the right candidate to be part of a team, within a fast-growing Artificial Intelligence company for an AI Support Specialist Team Lead.

In this critical role, you'll be the frontline champion for our clients' buildings. You'll lead and empower a team of AI HVAC Support Specialists and Agents to ensure our systems run smoothly and deliver exceptional customer service.

You'll also be the bridge between internal teams and external clients, troubleshooting issues while keeping everyone informed.

What you will do

Be the architect of intelligent building efficiency : Lead your team to proactively monitor, troubleshoot, and optimize building systems for maximum efficiency.

Leverage your expertise in HVAC controls to identify areas for improvement and implement innovative solutions that leverage the power of AI

• Empower Your Team : Provide comprehensive training and ongoing support to HVAC specialists and AI agents, fostering their development and maximizing their performance through regular performance reviews with valuable feedback.
• Drive Optimal Performance : oversee adherence to established HVAC maintenance procedures and key performance indicators (KPIs) to optimize system performance and customer satisfaction.

Strategically assign tasks to support agents based on workload and skillsets for maximum team effectiveness.

• Champion customer satisfaction : Act as the primary point of contact for internal teams and external clients, resolving HVAC control system issues efficiently and ensuring their satisfaction.
• Be the data detective : Track and analyze HVAC system incidents, adherence, and quality reports to identify trends and implement innovative solutions for complex issues.

Maintain accurate records for future reference.

Champion Continuous Improvement : Develop a deep understanding of all HVAC control systems and operations, recommending and implementing improved procedures to enhance efficiency and effectiveness.

Regularly update management on progress and identify potential challenges proactively.

Innovate and solve problems : Develop creative solutions to complex HVAC challenges.

What you will need to be successful

• Bachelor's or Technical degree in mechanical engineering or a related field.
• 5 years of hands-on experience as a controls technician, with a focus on HVAC systems, building controls, building operations, and building automation systems.
• Proven leader with 2 years of experience managing and motivating teams of technicians.
• Passionate sustainability advocate with a technical mind.
• Strong communicator with fluency in English and French (written and verbal).
• Data expert with excellent analytical and problem-solving skills.
• Team player who thrives in a fast-paced environment.
• Familiarity with BACnet Building Automation communication protocol is essential, with knowledge of additional protocols like LonWorks and Modbus an asset.
• Experience with Atlassian or other ITSM platforms for incident, problem, event, and knowledge base management is a bonus.
• Automation enthusiast with proficiency in Python and familiarity with Linux (an asset).

Why work at BrainBox AI

• Cool Environment Collaborative Culture Growth Opportunities
• Make a significant impact on the world - join the fight against climate change
• Be a part of a revolutionary technology movement
• Collaborate with innovative, out-of-the-(Brain) box thinkers in a fast-paced environment
• Work with amazing people who truly have a passion in the work they do

At BrainBox AI, we are committed to providing an inclusive work environment. We value the diversity of our team, and we strongly believe in the power of people.

We foster a safe space for our employees to thrive regardless of race, ethnicity, gender, gender identity, sexual orientation, age, and religion.