Customer Service Rep Bi-Lingual

Primary Job Posting Location :

Burlington, Ontario Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description : Summary

This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources and the handling of small scale projects. Representative will be responsible for responding to customer inquiries and resolving customer issues and inquiries.  Must have excellent communication skills and be able to build positive relationships with internal and external customers.

This position performs general office duties including word processing, data entry, auditing documents, answering phones or conference calls, meetings and other duties as assigned.

This position may deal with confidential material on a regular basis.

Responsibilities :

• Prepares complex reports / presentations.
• Performs analysis using various software packages and databases
• Able to process orders, learn software systems, Outlook, Microsoft Teams, SAP, GWS excel and other related applications
• Provides advanced office support knowledge and skills.
• Answer incoming calls from customers
• Assist customer with request for information, complaints and resolving issues via phone, email or other media
• Strong written and verbal communication skills
• Attention to detail, especially involving data entry
• Handling of customer complaints by providing solutions, often within a time limit to ensure customer satisfaction
• Ability to multitask, prioritize and manage time effectively
• Follow communication procedure, work instructions, guidelines and policies

Qualifications :

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.