Service & Parts Consultant

Job Description

Job Description

Join the Bruce Kia Team as a Service & Parts Consultant!

Bruce Kia is seeking a motivated and customer-focused Service & Parts Consultant to join our team. This role is ideal for someone who excels at building customer relationships, coordinating service and parts operations, and ensuring a seamless experience for both customers and technicians.

Responsibilities :

Greet customers, manage inquiries and concerns, and clearly communicate service and parts information while delivering exceptional customer service

Review vehicle history and educate customers on recommended maintenance and repairs

Prepare detailed repair orders, obtain customer authorization, and translate concerns into repair terminology

Identify and explain vehicle issues and recommended services in a clear, professional manner

Verify warranties, maintenance plans, recalls, and in-service dates; maintain warranty compliance

Prioritize work orders appropriately and balance the service till daily, submitting logs to accounting

Oversee the back parts counter, assist technicians with quotes and orders, and verify parts accuracy upon arrival

Ensure stock and customer tires are properly labeled, tracked, and stored

Qualifications :

Valid Class driver’s license with an acceptable driving record

High school diploma or equivalent

1-3 years of experience as a Service or Parts Advisor, or a comparable role (Experience in Automotive is considered a valuable asset)

Strong organizational skills and exceptional attention to detail

Basic proficiency with computer systems and inventory management software

Ability to lift heavy items (up to 50 lbs) and stand for extended periods

Why Bruce Kia?

• Supportive Team Culture : We pride ourselves on fostering a collaborative, supportive team environment.
• Career Growth Opportunities : We invest in your professional development for long-term success with unique training opportunities and the chance to learn from experienced industry experts.
• Competitive Compensation and Benefits : We understand the value of your skills and hard work – That's why we offer a competitive compensation package and a comprehensive benefits program complete with a medical plan, access to virtual healthcare, an RRSP with matching contributions and so much more!
• Work / Life Balance : We believe in supporting a healthy work / life balance by offering paid personal days, in addition to paid vacation time.

We thank all applicants for their interest; however, only qualified candidates will be contacted for interviews.