Intermediate Automation Support SpecialistATS Automation • Cambridge, Region of Waterloo, CA

Intermediate Automation Support Specialist

ATS Automation • Cambridge, Region of Waterloo, CA

11 days ago

Job type

Full-time

Job description

ATS Life Sciences – Automation Support Specialist

The world isn’t standing still, and neither is ATS Life Sciences – We don’t follow trends. We set them!

Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team—a division of ATS Corporation, a publicly traded global enterprise with a proud history. Within Life Sciences Systems, we custom design, build and service critical automated solutions for medical device and pharmaceutical companies.

Benefits

Compensation : CAD $36.60 – $50.24
Employee Incentive Bonus (EIB) : 3–6% based on individual and divisional performance
5% RRSP match
Stock purchase plan
Starting 3 weeks of vacation
Health & dental benefits + $600 health spending account
Opportunity to contribute to advancing healthcare through automation

Job Description – Overview

The ATS Connected Care Hub (CCH) is a dynamic, innovative team that drives the delivery of value‑driven services to customers worldwide. CCH offers a well‑defined offer structure of high‑value service solutions to drive customer value.

Our CCH in Cambridge, ON is looking for a bright, ambitious Automation Support Specialist who enjoys offering technical guidance to clients and collaborating with teams across ATS to solve complex problems.

Responsibilities – Remote Support

Remotely triage and troubleshoot controls system (PLC and / or PC‑based) issues specific to customer requirements.

Document reason for the call, troubleshooting steps, PCOF, and resolution or disposition for turnover to an SME.

Review new technologies and assets onboarded by the CCH team when not actively taking a call.

Assist in onboarding new customers and assets into the CCH.

Leverage AI to perform tasks and support customers.

Work with local service and assembly teams to expand knowledge and capabilities.

Understand and adhere to pertinent best practices, SOPs, and customer contracts.

Required to work independently and as part of a team.

Support developing knowledge base of operating and troubleshooting information for the CCH team.

Recommend tools, software, and equipment to better serve customers.

Repair / replacement only for items that require it.

Lead the troubleshooting process and liaise with customers and the CCH team.

Coordinate with the primary ATS division to assist in resolving technical issues.

Complete detailed call report for services provided.

Follow up communication and call / case closure if required.

Achieve high customer satisfaction through efficient call resolution.

Use Oracle and Salesforce platforms to gather customer background information and enter opportunities for sales teams.

Be on call on a rotational basis as needed.

Adhere to the ATS Code of Business Conduct and all applicable health and safety rules.

Set an example of company culture with integrity and professional competence.

Technical Responsibilities – Remote Assistance

Provide remote assistance to diagnose controls issues at customer sites using industry best practices (Rockwell Studio 5000, Siemens TIAPortal, PanelView+, FTView, etc.).

Connect remotely to the customer’s controls system when required.

Communicate with ATS Controls and Vision SMEs to suggest improvements and / or upgrades.

Experience with 6‑Axis and SCARA robots is an asset; familiarity with Fanuc, ABB, Nachi, KUKA, and / or Motoman is favorable.

Experience with KUKA SafeOperation, Fanuc DCS, and ABB SafeMove.

Remotely assist customers with motion and path correction.

Guide customers on using the teach pendant while troubleshooting and adjusting.

Understand Cartesian coordinate systems related to robot EOAT & frames / work objects; teach frames.

Determine potential cycle time improvements related to PLC machine control.

Assist customers in diagnosing and resolving servo motor and servo drive issues.

Determine machine vision system operational status and qualify the function of the system using statistical and other industry standard verification and validation techniques.

Assist customers with mechanical and software adjustments to vision system camera, lighting, positions, and operational parameters.

Qualifications

Associates or Bachelor of Science in related field (BSEE, BSEET, BS Industrial Automation, Computer Science, Mathematics, Mechatronics, etc.).

5+ years’ experience in automation.

Proficient with Microsoft Word, Outlook, & Excel (MS Office 365).

Basic / intermediate programming in VBA, VB script, C or C++, Python is a plus.

Working understanding of mechanical and electrical systems.

Proficient in reading mechanical and electrical schematics and machine drawings while referencing SPL and BOM.

English proficiency.

Strong customer service presence with de‑escalation skills.

Excellent interpersonal & communication skills; experience resolving operational and quality issues.

Willingness and ability to travel up to 15%.

Eligible to travel domestically & internationally within 30 days from hire date and legally eligible to operate a vehicle.

Health, Safety & Environmental

All employees work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.

Work in compliance with divisional health, safety and environmental procedures.

Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout‑tagout methods.

Report any unsafe conditions or unsafe acts.

Report defect in any equipment or protective device.

Ensure required protective equipment is used for assigned tasks.

Attend all required health, safety and environmental training.

Report any accidents / incidents to supervisor.

Assist in investigating accidents / incidents.

Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.

If you’re excited about this role but do not meet all the qualifications, you are still encouraged to apply.

This role represents an existing vacancy within the organization.

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Intermediate Automation Support Specialist • Cambridge, Region of Waterloo, CA

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