Field Service Representative I

Overview

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

As a STERIS Field Service Technician, you will act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro-mechanical and electronic units. You will also be responsible for building positive relationships with customers and colleagues, as well as completing necessary administrative tasks.

Candidate skills

Candidates with these skills often excel in this role :

HVAC repair, mechanics and maintenance, refrigeration, appliance repair, washer repair, industrial boilers and chillers, industrial equipment repair, diesel and automotive engine repair, millwright, aviation repair, plumbing and electrical work, steam, water, and condensate systems, pneumatic and hydraulic systems.

You will travel outside Kamloops 30% of the time. When you are not servicing customers in Kamloops, you will be servicing customers from Lillooet, north to 100 Mile House and Williams Lake. Occasional travel to Vancouver or Kelowna area.

Responsibilities

• Drive customer satisfaction through pro-active communication and commitment to resolving customer’s issues / problems.
• Perform preventive and corrective maintenance on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting / calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, and perform installations as required.
• Establish and maintain effective, communicative relationships with customers, managers, support functions and the sales organization.
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products / services to customers.
• Communicate promptly and efficiently with customers providing informative status updates.
• Be a positive ambassador for STERIS at customer sites.

The Experience, Skills, and Abilities Required

Required :

Associates degree or correlated certifications in technical / mechanical area, competitive equipment training or related military experience may be considered toward technical experience requirement.

Preferred :

What STERIS offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer :

Annual pay rate for this opportunity is $66,500. This position is incentive plan eligible.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.

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