LMS Administrator

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute : Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.

If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Join our dynamic Customer Partner Education team as an LMS Administrator, where your primary mission will be to manage and optimize the infrastructure of our Learning Management System (LMS) that powers learning.

braze.com. In this pivotal role, you'll ensure that all content delivery is seamless, efficient, and effectively meets the learning needs of our users.

WHAT YOU'LL DO

• Administer the daily operations of the Braze Learning LMS (powered by Skilljar), ensuring optimal setup and maintenance of online courses that cater to our global learners in multiple languages.
• Continuously update and manage the course catalog and ensure the training calendar is up-to-date.
• Facilitate the smooth registration and enrollment of users in the LMS, ensuring all learners have appropriate access to the platform.
• Proactively manage and resolve any LMS functionality issues, and track and ensure resolution of technical challenges.
• Develop customized reports that track the effectiveness of learning solutions, providing crucial data on user adoption and completion rates for internal stakeholders.
• Strategize with the Growth Data & Engineering team to refine user experience flows and system maintenance protocols.
• Advocate for and implement LMS updates, performance enhancements, and system integrations to boost functionality and user engagement.
• Provide support to Customer and Partner Education team members on LMS administration to ensure smooth onboarding of new system users.
• Guarantee the accuracy and availability of all training materials / learning assets within the LMS.

WHO YOU ARE

• At least 2 years of relevant experience; or 5 years of direct experience in a similar role.
• Expertise in administering LMS platforms (Skilljar preferred), with a solid understanding of LMS operations and hierarchy.
• Familiarity with eLearning design tools and Content Management Systems (Sanity CMS preferred).
• Previous experience in the tech industry is highly advantageous.
• Proven excellence in project management and execution, with stellar multitasking skills suitable for a fast-paced environment.
• Strong technical proficiency, particularly in LMS and CMS technologies.
• Independent problem solver who can efficiently work without supervision.
• Exceptional relationship-building skills and ability to clearly explain technical concepts to non-technical stakeholders.
• Keen analytical abilities with strong attention to detail.
• Basic HTML and JavaScript proficiency.

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.

From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large).

We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.

When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria.

If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.