Client Service Coordinator

Job Description

The Client Service Coordinator pre-screens all incoming orders, performs data entry of various types of orders and handles inbound customer service inquiries.

The Client Service Coordinator will communicate with various parties both internally and externally regarding order details and status to provide quality products and service to home and community care patients.

Location - 233 Alden Road, Markham, ON, L3R 3W6

Compensation - $40,560 for 8 hours per day, 40 hours per week

DUTIES AND RESPONSIBILITIES

• Receives various types of orders through order processing software and reviews for accuracy based on established standards.
• Communicates effectively with external agencies if orders are incomplete or inaccurate.
• Performs accurate computer data entry and order verification of each individual order into order entry software in accordance with Bayshore Policies and Procedures (P&P).
• Coordinates with internal departments to ensure orders are in production and updates order entry software as changes are communicated based on Bayshore Policies and Procedures ensuring all priority orders are properly documented and sent to the appropriate departments in a timely manner.
• Updates patient information and communicates changes to any affected internal departments and external agencies as required.
• Forwards all medical orders to Clinical Pharmacist for clinical review and processing.
• Prioritizes order data entry based on established procedures.
• Receives and documents all inbound inquiries from patients and care team.
• Effectively uses available tools and software to resolve patient specific issues or concerns within scope and escalates calls out of scope to appropriate internal team member.
• Ensures compliance with federal, provincial, and local laws and regulations, Bayshore Policies and Procedures (P&P) and accrediting body standards (Ontario College of Pharmacists (OCP), Bureau Veritas (ISO)).
• Adheres to quality control procedures as indicated in Bayshore Policies to meet ISO standards.
• Documents all individual patient-specific instructions accurately in order entry software.
• Accurately maintains all legally required records as outlined by Bayshore Policy and Procedure (P&P) and accreditation standards (Ontario College of Pharmacists (OCP), Bureau Veritas (ISO)) as required.
• Communicates with patients and care teams (for example : caregivers, nurses, prescribers, regarding order details and status within scope.
• Maintains pharmacy records, including filing, as directed.
• Works cohesively with other Bayshore team members including Customer Service Representatives, Pharmacy Assistants, Registered Pharmacy Technicians, Registered Pharmacists, Warehouse Technicians, Logistics Coordinators, Medical Device Reprocessing Technicians, Medical Device Management Coordinators, Nurse Clinical Consultants, and Contracts Coordinators.
• Monitors selected measures of individual performance as it relates to departmental performance standards and reports results as requested.
• Participates in Performance Improvement activities and continuous professional development as required.
• Attends and participates in departmental and business meetings as scheduled.
• Assists in orientation and training of new employees.
• Performs other duties as assigned.

Job Qualification

Education and Experience

• High School Diploma or General Education Degree (GED) is required.
• Minimum one year experience data entry, customer service, or administrative support is required.
• Some college or Certificate / Diploma in a medical field from an accredited institution is an asset.
• Experience in a medical office or equivalent work experience is an asset.

Other Skills and Abilities

Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team.

Demonstrated competency in keyboarding and Windows scheduling software.

Ability to operate all standard office equipment;

As Canada’s largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Administrative staff to make being the difference a Career!

Bayshore is committed to a high quality and safe environment for both our staff and clients / patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc.

Please speak with the recruiter for Provincial and / or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities.

We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.