Lead, Quality Improvement and Patient Safety

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients / clients / residents and families : The Lead, Quality Improvement and Patient Safety (QI / PS), works in partnership with operational and clinical leaders to provide leadership and expertise in the application of quality improvement principles, practices and tools, both at point of care and service and in support of clinical program priorities, in alignment with Fraser Health''s strategic goals.

The Consultant promotes the integration and standardization of evidence-based systems and tools with the design of safe, effective, and efficient care delivery processes.

Responsibilities Collaborates with health care leaders and physicians to provide leadership and quality improvement expertise to teams in the planning, implementation, and evaluation of improvement initiatives designed to improve quality of care, service utilization, safety, and risk reduction.

Identifies learning needs of teams related to QI / PS methodology, tools, and system processes. Develops, implements, and evaluates education resources to meet those needs.

Provides consultation, guidance, and support to teams in the use of tools and mechanisms to plan, test, measure, monitor, and evaluate initiatives designed to improve patient care outcomes.

Provides facilitation and coaching to enable teams in the development, monitoring, and analysis of key performance indicators.

Provides expert support for analysis of multiple sources of data in order to promote a balanced approach for identifying and acting on improvement opportunities.

Provides leadership in the development and implementation of client safety and risk indicators, alert systems, and other risk prevention strategies.

Evaluates the effectiveness of processes as they relate to patient safety, complaints management, and patient safety event reporting.

Makes recommendations based on evaluation of impact to patient outcomes and organizational risk. Plans with leaders the patient safety reviews in accordance with the patient safety event management policy and protocol.

Contributes to the development and review of policies and guidelines related to patient safety and quality of care. Uses applicable legislation and directives both provincially and nationally.

Provides expert advice to leaders, as needed. Performs a leadership role in the integration of accreditation standards, processes, and related improvement priorities with program leads.

Provides expertise and facilitation related to clinical improvement tools such as QI model for improvement, care paths, and structured improvement collaboratives.

Provides expertise on the review process, including development of recommendations, follow-up actions, and reporting on status of action plans to FH quality committees, as a member of committees responsible for patient safety reviews.

Liaises with external supports and resources to provide specialized knowledge, share information, and collect data. Qualifications Education and Experience A level of education, training and experience equivalent to a Master's Degree in a health care related field.

• Five years' recent, related experience in health care services leadership in progressively more responsible and varied roles, including a minimum of two years’ experience in the following areas of patient safety and quality improvement : patient safety education, reporting and follow-up;
• quality improvement knowledge and experience with development, implementation, evaluation and sustainment of quality improvement initiatives;

and knowledge and experience with accreditation processes; and knowledge of and experience with application of change management principles to support local and regional change.

Educational preparation in quality improvement, certificate in quality improvement, or equivalent training in the use of quality improvement methods and tools.

Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional / Technical Capabilities Demonstrated knowledge of quality improvement principles, methods and tools. Demonstrated presentation, facilitation and teaching skills.

Ability to operate related equipment. Proficiency in the use of computer software such as Excel, Visio, PowerPoint.