- Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience : 3 years to less than 5 years
- Information technology
- Computer science
- or equivalent experience
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Communicate technical problems, processes and solutions
Screening questions
- Are you available for shift or on-call work?
- Are you currently a student?
- Are you currently legally able to work in Canada?
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- Learning / training paid by employer
- On-site amenities
- Paid time off (volunteering or personal days)
- Subsidised public transportation
- Team building opportunities
- Parking available
- Wellness program
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
24 days ago